Ask / Submit

Revision history [back]

click to hide/show revision 1
initial version

posted 2014-01-28 12:40:27 +0300

I'm also experiencing this issue and none of the proposed tips worked for more than 1 or 2 days. :-( As the Jolla has become more or less useless to me because of that, I even switched back to my N9. However, I opened a case at Jolla Customer Care and that's the reply I received today:

Hello and thank you for contacting Jolla.

We are currently investigating the alleged issue and will provide more information when we can. One possibility is that if you were operating the device in the cold for any extended period of time, this might be a possible cause for this.

In any event, at your earliest convenience please turn of your device and remove the battery at your. Please wait 10 minutes before re-inserting and powering on the device again.

Sincerely, Jolla Customer Care

The only thing I can say is that the sudden switch offs occurred almost in all cases when the Jolla has been in a warm office/home environment with around 20°C for several hours. However, I hope the guys at Jolla will actually do what Customer Care promised and hunt down the culprit. Until this is done (or even a fix is listed in any future OS update ;-)), I will stick with my N9 as main phone and with my Jolla as "playground". :-(

I'm also experiencing this issue and none of the proposed tips worked for more than 1 or 2 days. :-( As the Jolla has become more or less useless to me because of that, I even switched back to my N9. However, I opened a case at Jolla Customer Care and that's the reply I received today:

Hello and thank you for contacting Jolla.

We are currently investigating the alleged issue and will provide more information when we can. One possibility is that if you were operating the device in the cold for any extended period of time, this might be a possible cause for this.

In any event, at your earliest convenience please turn of your device and remove the battery at your. Please wait 10 minutes before re-inserting and powering on the device again.

Sincerely, Jolla Customer Care

The only thing I can say is that the sudden switch offs occurred almost in all cases when the Jolla has been in a warm office/home environment with around 20°C for several hours. However, I hope the guys at Jolla will actually do what Customer Care promised and hunt down the culprit. Until this is done (or even a fix is listed in any future OS update ;-)), I will stick with my N9 as main phone and with my Jolla as "playground". :-(

Update 2014-02-14

I have some very good news. As the situation didn't improve after the upgrade to 1.0.3.8 and even a SIM card swap, I contacted Jolla Customer Care again and that's what they replied today:

We are sorry to hear about your continued problems with your Jolla phone. We have the following two options to offer:

1) Wait till the next SailfishOS update - planned to week 10. It will contain a fix for the phone-turn-off-by-itself issue.

2) Send your phone to service (we would tell you how).

Please let us know which option you want to take.

Sincerely, Jolla Customer Care

So the guys at Jolla obviously have a hotfix ready and will ship the patch with the next monthly update. Week 10 is the first week of March! As it's not a long wait until then and I don't want to waste time and money, I chose to wait. Enjoy and cross the fingers that week 10 will really bring the solution!

I'm also experiencing this issue and none of the proposed tips worked for more than 1 or 2 days. :-( As the Jolla has become more or less useless to me because of that, I even switched back to my N9. However, I opened a case at Jolla Customer Care and that's the reply I received today:

Hello and thank you for contacting Jolla.

We are currently investigating the alleged issue and will provide more information when we can. One possibility is that if you were operating the device in the cold for any extended period of time, this might be a possible cause for this.

In any event, at your earliest convenience please turn of your device and remove the battery at your. Please wait 10 minutes before re-inserting and powering on the device again.

Sincerely, Jolla Customer Care

The only thing I can say is that the sudden switch offs occurred almost in all cases when the Jolla has been in a warm office/home environment with around 20°C for several hours. However, I hope the guys at Jolla will actually do what Customer Care promised and hunt down the culprit. Until this is done (or even a fix is listed in any future OS update ;-)), I will stick with my N9 as main phone and with my Jolla as "playground". :-(

Update 2014-02-14

I have some very good news. As the situation didn't improve after the upgrade to 1.0.3.8 and even a SIM card swap, I contacted Jolla Customer Care again and that's what they replied today:

We are sorry to hear about your continued problems with your Jolla phone. We have the following two options to offer:

1) Wait till the next SailfishOS update - planned to week 10. It will contain a fix for the phone-turn-off-by-itself issue.

2) Send your phone to service (we would tell you how).

Please let us know which option you want to take.

Sincerely, Jolla Customer Care

So the guys at Jolla obviously have a hotfix ready and will ship the patch with the next monthly update. Week 10 is the first week of March! As it's not a long wait until then and I don't want to waste time and money, I chose to wait. Enjoy and cross the fingers that week 10 will really bring the solution!

Update 2014-04-04

SailfishOS 1.4.20 didn't improve anything. Sadly, it even became worse. Last week my phone sometimes even didn't respond when I was trying to turn it on. Then I read about the "paper underneath the battery" trick and I've been without any shutdowns or reboots for 5 days since I applied the paper. This is definitely recommended. Thanks @vicsjo!