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posted 2015-05-12 13:13:45 +0300

Here is the answer provided by Jolla Care support team:

BATTERY CONTACTS ON PHONE BODY

Although it may seem that the battery is defective, it has turned out that more often the problem is in the current path of the phone (invisible to you). Before or instead of taking in your phone for repair, we would recommend the quick and simple trick described below. It has turned out to be effective in preventing random shutdowns and inconsistencies in the battery charge level display.

Please try the following to enhance the situation.

Please try to * Switch off your device * Remove the back cover and the battery * Then, with the side of your battery, push the three battery connector pins in to the device, and allow them to pop back out again. Only push them in in their natural range of motion. Please repeat this process about 10-15 times. It is critical that you move all three pins at the same time to avoid damaging individual pins!

Please note * The pins must not be pressed in a manner that bends them sideways or top-down. Only push them along their natural range of motion into the device, and then release to have them pop out automatically. Maintaining the mobility of these pins is very important. * You could also check that the contact pads on the battery are clean. If they look dirty, you can wipe them with a rough cloth or a pointy plastic object.

I was experiencing multiple shutdowns a day, and since I did this several days ago, I had none. I'll try to update this post later if this method is indeed successful (or not).

Here is the answer provided by Jolla Care support team:

BATTERY CONTACTS ON PHONE BODY

Although it may seem that the battery is defective, it has turned out that more often the problem is in the current path of the phone (invisible to you). Before or instead of taking in your phone for repair, we would recommend the quick and simple trick described below. It has turned out to be effective in preventing random shutdowns and inconsistencies in the battery charge level display.

Please try the following to enhance the situation.

Please try to * Switch off your device * Remove the back cover and the battery * Then, with the side of your battery, push the three battery connector pins in to the device, and allow them to pop back out again. Only push them in in their natural range of motion. Please repeat this process about 10-15 times. It is critical that you move all three pins at the same time to avoid damaging individual pins!

Please note * The pins must not be pressed in a manner that bends them sideways or top-down. Only push them along their natural range of motion into the device, and then release to have them pop out automatically. Maintaining the mobility of these pins is very important. * You could also check that the contact pads on the battery are clean. If they look dirty, you can wipe them with a rough cloth or a pointy plastic object.

I was experiencing multiple shutdowns a day, and since I did this several days ago, I had none. I'll try to update this post later if this method is indeed successful (or not).

UPDATE 16/05/2015

It's been around one week now and still no reboot.

Here is the answer provided by Jolla Care support team:

BATTERY CONTACTS ON PHONE BODY

Although it may seem that the battery is defective, it has turned out that more often the problem is in the current path of the phone (invisible to you). Before or instead of taking in your phone for repair, we would recommend the quick and simple trick described below. It has turned out to be effective in preventing random shutdowns and inconsistencies in the battery charge level display.

Please try the following to enhance the situation.

Please try to * Switch off your device * Remove the back cover and the battery * Then, with the side of your battery, push the three battery connector pins in to the device, and allow them to pop back out again. Only push them in in their natural range of motion. Please repeat this process about 10-15 times. It is critical that you move all three pins at the same time to avoid damaging individual pins!

Please note * The pins must not be pressed in a manner that bends them sideways or top-down. Only push them along their natural range of motion into the device, and then release to have them pop out automatically. Maintaining the mobility of these pins is very important. * You could also check that the contact pads on the battery are clean. If they look dirty, you can wipe them with a rough cloth or a pointy plastic object.

I was experiencing multiple shutdowns a day, and since I did this several days ago, I had none. I'll try to update this post later if this method is indeed successful (or not).

UPDATE 16/05/2015

It's been around one week now and still no reboot.

UPDATE 20/05/2015

Still not a single reboot. Yay!

Here is the answer provided by Jolla Care support team:

BATTERY CONTACTS ON PHONE BODY

Although it may seem that the battery is defective, it has turned out that more often the problem is in the current path of the phone (invisible to you). Before or instead of taking in your phone for repair, we would recommend the quick and simple trick described below. It has turned out to be effective in preventing random shutdowns and inconsistencies in the battery charge level display.

Please try the following to enhance the situation.

Please try to *

  • Switch off your device * device
  • Remove the back cover and the battery * battery
  • Then, with the side of your battery, push the three battery connector pins in to the device, and allow them to pop back out again. Only push them in in their natural range of motion. Please repeat this process about 10-15 times. It is critical that you move all three pins at the same time to avoid damaging individual pins!

Please note * note

  • The pins must not be pressed in a manner that bends them sideways or top-down. Only push them along their natural range of motion into the device, and then release to have them pop out automatically. Maintaining the mobility of these pins is very important. * important.
  • You could also check that the contact pads on the battery are clean. If they look dirty, you can wipe them with a rough cloth or a pointy plastic object.

I was experiencing multiple shutdowns a day, and since I did this several days ago, I had none. I'll try to update this post later if this method is indeed successful (or not).

UPDATE 16/05/2015

It's been around one week now and still no reboot.

UPDATE 20/05/2015

Still not a single reboot. Yay!

Here is the answer provided by Jolla Care support team:

BATTERY CONTACTS ON PHONE BODY

Although it may seem that the battery is defective, it has turned out that more often the problem is in the current path of the phone (invisible to you). Before or instead of taking in your phone for repair, we would recommend the quick and simple trick described below. It has turned out to be effective in preventing random shutdowns and inconsistencies in the battery charge level display.

Please try the following to enhance the situation.

Please try to

  • Switch off your device
  • Remove the back cover and the battery
  • Then, with the side of your battery, push the three battery connector pins in to the device, and allow them to pop back out again. Only push them in in their natural range of motion. Please repeat this process about 10-15 times. It is critical that you move all three pins at the same time to avoid damaging individual pins!

Please note

  • The pins must not be pressed in a manner that bends them sideways or top-down. Only push them along their natural range of motion into the device, and then release to have them pop out automatically. Maintaining the mobility of these pins is very important.
  • You could also check that the contact pads on the battery are clean. If they look dirty, you can wipe them with a rough cloth or a pointy plastic object.

I was experiencing multiple shutdowns a day, and since I did this several days ago, I had none. I'll try to update this post later if this method is indeed successful (or not).

UPDATE 16/05/2015

It's been around one week now and still no reboot.

UPDATE 20/05/2015

Still not a single reboot. Yay!

UPDATE 25/07/2015

After around two months without a single reboot, my jolla started having them again. Redoing the trick made them disappear once again and so far so good.