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speaker sound crackling

asked 2015-08-19 09:02:44 +0200

danfin gravatar image

My Jolla's speaker produces a disturbing, crackling noise at communication. Could be hardware related, or not. When the phone rings: No crackling. When talking / listening on the phone: Crackling noise audible. Very annoying. Any Ideas on how to fix?

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I assume you talk about the external speaker. If you press the area and the crackling goes away its a HW issue and you contact care.

You can also test with the CSD tool. (tap 5 times the version number in Settings > System>About product)

ApB ( 2015-08-19 11:38:36 +0200 )edit

thank you. CSD tested. I get crackling on the receiver sound test, also over CSD, Loudspeaker and headset sound ok, the receiver not. It seems to be well hidden under orther hardware.

danfin ( 2015-08-19 13:55:38 +0200 )edit

just tried another TOH, my lime green one... Sound over receiver seems way better! Not quite crystal clear, but really almost good. Mayhem my white other half was a bit loose, then.

danfin ( 2015-08-19 14:21:42 +0200 )edit

yes, the lime green TOH does not change anything, that was mere hope. Warranty is a good idea, I'll try that before trying to fix it myself. Thank you.

danfin ( 2015-08-20 11:38:34 +0200 )edit

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answered 2015-08-19 14:37:59 +0200

pawel gravatar image

had the same problem on my phone. in my case it was hardware related. i did buy an replacement for the receiver and replaced it myselft. i put the howto in tjc: seach for how to replace speaker

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answered 2015-08-20 00:34:39 +0200

Jordi gravatar image

I had the same problem some weeks ago, also in my case, it was hardware related. Jolla repaired the phone under warranty (2 years in Europe).

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Asked: 2015-08-19 09:02:44 +0200

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Last updated: Aug 20 '15