Bug: transparent avatar from google contacts sync

asked 2013-12-25 13:43:07 +0200

Venemo gravatar image

One of my contacts has an avatar on their google account, and after syncing with google contacts, it got a transparent empty square as an avatar.

This means that this contact was unrecognizable among the favourites too - it simply was an empty square among the other favourites.

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this happened to me as well, after syncing wit the google account, as well as importing a contact via bluetooth frim my n9.

mikelima ( 2013-12-25 16:44:46 +0200 )edit

This problem occurs because we hit a limit of retrieval requests and are not permitted to retrieve the avatar image from Google. We have somebody working on the problem, but I'm not sure what the fix will be...

MattVogt ( 2013-12-26 10:16:08 +0200 )edit

@MattVogt in that case, it would still be better to retrieve no avatar at all than to get a transparent square.

Venemo ( 2013-12-26 11:50:32 +0200 )edit

@MattVogt is the retrieval request limit absolute or some kind of per day limit? If it's not absolute, would it mean that the avatars will slowly trickle in over several days, if I just wait long enough?

ziller ( 2014-01-01 13:28:07 +0200 )edit

@ziller: sorry, I'm not really familiar with the details of this problem. I suspect the limit is a short term one, but that we fail to detect that the response we receive is not actually an avatar image. Although, I could be entirely wrong.

MattVogt ( 2014-01-01 14:23:33 +0200 )edit