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Cannot update to 1.1.9.28,from 1.1.7.28

asked 2015-09-17 05:48:14 +0300

hong.z gravatar image

Today when I try to update form 1.1.7.28 to 1.1.9.28 in Termial,it appears a mistake "Error:Authentication failed(is SSU set up correctly?)". Please help me ,thanks a lot. image description

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answered 2015-09-17 09:15:12 +0300

jobe-m gravatar image

You don't need to update in terminal. Just enable "early access" in your jolla account settings (https://account.jolla.com) and your phone should get a notification for a new SailfishOS release.

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I did just that and my phone crashed so that I had to send it to repairs :(

hwicha ( 2015-09-17 16:32:15 +0300 )edit

I had tried to update my phone by normal way before,but unfortunately it can not download the update .So I want to update in Terminal.

hong.z ( 2015-09-17 19:44:39 +0300 )edit

It is maybe not a good idea to try to force the update in the terminal if the normal official way via the settings updater is not working. I would be a better idea to figure out why the official way is not working.

Have you checked the release notes of 1.1.9.28? There is some advice for preparation before the update: -> https://together.jolla.com/question/107685/release-notes-119eineheminlampi-early-access/#107685-upgrading-your-device

jobe-m ( 2015-09-17 22:50:13 +0300 )edit

I have a the same error message "Error:Authentication failed(is SSU set up correctly?)" and i did a factory reset to solve it: https://together.jolla.com/question/105675/cannot-update-to-117/

dglent ( 2015-09-20 08:05:08 +0300 )edit

Thanks for your advice.Now I had solved the problem by change the domain from jolla to sales. First,check up the domain by input "ssu s" in terminal. Then ,if the domain is jolla,you have to change it by input "ssu domain sales". That is all.

hong.z ( 2015-09-22 11:33:34 +0300 )edit
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Asked: 2015-09-17 05:48:14 +0300

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Last updated: Sep 17 '15