We have moved to a new Sailfish OS Forum. Please start new discussions there.
230

Bug: Browser occasionally gets into a state where pages don't accept any touch input.

asked 2013-12-25 13:55:20 +0300

Venemo gravatar image

updated 2018-10-02 13:22:54 +0300

Spam Hunter gravatar image

I don't know how to reproduce this but sometimes the browser gets into a state when nothing happens when I click on any of the links. When this happens, switching between tabs or reloading the page doesn't help - the only way to workaround it is to close the browser app and open it again.

Edit 1 according to many people who provided feedback here, 1.0.2.5 does NOT fix this

EDIT 4.2.2014 many reports confirm that the bug is still present in 1.0.3.8

EDIT 20.0.4.2014 added 1.0.5.16 tag as reproduced on this build too

EDIT 12.06.2014 added 1.0.7.17 tag as reproduced on this build too

EDIT 21.01.2015 is this still applicable to 1.1.1.27 can anyone reproduce?

EDIT 02.10.2018 this is also applicable to 2.2.1.18 - For example eBay mobile pages, fine to begin with, but page/s get slower and slower scroll/select options from menus/click links like 'Mark as dispatched', etc.

edit retag flag offensive close delete

Comments

That also happened to me when I wanted to Allow "BlueWhale" app to access my EverNote account.

Chinoman10 ( 2013-12-25 17:32:24 +0300 )edit
2

can confirm this, this happens more often than not for me actually.

tiemen ( 2013-12-26 01:06:17 +0300 )edit
1

For bluewhale it's a completely different issue, you just have to poke around hard until it registers. I don't know why this happens

qwazix ( 2013-12-26 13:05:13 +0300 )edit

Happens to me too when reading Yle news.

WanShan ( 2013-12-26 22:08:47 +0300 )edit

Happens to me often with ampparit.

CoolHand ( 2013-12-27 00:53:16 +0300 )edit

The 1.0.2.5 has not landed yet on my device, but will check if the.'stalls' do get fixed, when the.OTA arrives at.Norhern Finland too ;)

foss4ever ( 2013-12-28 03:57:33 +0300 )edit

I still see this behaviour on for example this article on tweakers.net and my device is on 1.0.2.5

tiemen ( 2013-12-28 14:00:25 +0300 )edit
1

1.0.2.5 and still keeps happening at many sites

ukithegreat ( 2013-12-28 18:27:36 +0300 )edit

yep i have the same problem with random sites

t0mps0 ( 2013-12-28 18:53:58 +0300 )edit

I didn't have any problems, although I spent many hours online today. Most of the sites were converted to mobile though.

WanShan ( 2013-12-28 19:28:02 +0300 )edit

1.0.2.5 here and having this problem on random sites. Google search results for example. May be related to closing a tab and selecting a previously opened one.

hetas ( 2013-12-29 19:06:11 +0300 )edit

I have had this problen now several times in 1.0.2.5 in situations whete I leave.a browser session open while not using the phone for several hours.. On returning to browser all tabs open but only show the page that was there originally, it even lets scroll tge page up/down and reload it, but all the links in the page.don't work (can't click them).

foss4ever ( 2013-12-29 23:21:37 +0300 )edit

In my case while not using the phone it has been always on WiFi network, and that connection had not been timed out or anything unusual there..

foss4ever ( 2013-12-29 23:23:20 +0300 )edit

Problems here too. random sites get stuck. very annoying. 1.0.2.5 didnt help.

Miika ( 2014-01-05 12:40:06 +0300 )edit

Still have it in 1.0.3.8, happened twice during the weekend and the only tabs I had open then were Twitter and TJC (this Together-forum). Had to close.and restart the browser to recover. The funny thing is that during that 'freeze' I can reload tabs and change them, but only the links can not be clicked (or nothing happens if U clicj anywhere in the page).

foss4ever ( 2014-02-03 14:01:50 +0300 )edit
1

Bug re-appeared in 1.0.3.8.

ossi1967 ( 2014-02-03 20:09:28 +0300 )edit
1

Whrn this happens it is not only links that can't be clicked but the browser page doesn't recognize any touch or kbd input; pages cannot be zoomecd, text can't be typed, but landscape / portrsit can be changed, tabs can be reloaded and even new tabs opened (but notjhibg in them works). So it seems that the tabs/opened pages just don't receive any input.

foss4ever ( 2014-02-04 13:06:22 +0300 )edit

Edit: title reflecting symptoms..

foss4ever ( 2014-02-04 13:14:03 +0300 )edit

Also had this issue occasinally on native Jolla browser. Browser restart is required to use it again.

TimTTK ( 2014-02-04 22:02:37 +0300 )edit

I got this also on foreca.fi with 1.0.3.8, I tried to zoom in to click on the "kylmimpiä paikkoja" but did not succeed. Also tried to switch tab after that but it locks all tabs that the links are not clickable. Zoom out/in works still ok. Not able to reproduce so no idea what actually triggered it.

NiklasW ( 2014-02-05 16:46:00 +0300 )edit
1

I'm getting the impression that it happens when the browser has been open for a while. At least it helps to close it and start new to get better results.

hardcodes.de ( 2014-02-09 12:27:30 +0300 )edit

4 Answers

Sort by » oldest newest most voted
8

answered 2013-12-27 11:36:19 +0300

veskuh gravatar image

updated 2013-12-30 11:13:27 +0300

There may be several issues here, but at least for the ampparit.com we identified the reason and have fixed it. The fix will be in the next update.

Since this is still happening on some sites, please if you find such site comment here. Thanks.

edit flag offensive delete publish link more

Comments

1

For me it has occoured on the mobile twitter site, but I'm not sure how to reproduce. It just happens sometimes.

Venemo ( 2013-12-27 13:11:32 +0300 )edit

Mobile Twitter site in my case too - sometimes, but not always when leaving browser session open for many hours..

foss4ever ( 2013-12-30 11:53:58 +0300 )edit
1

For me I was avle to get it jammed when surfing this together site. What happens is the browser was only taking text input in search field. Recover is done by flipping down the browser and open it again.

NiklasW ( 2013-12-31 18:22:39 +0300 )edit
1

@NiklasW by ”flipping down” you mean closing the browser app, and starting again ;) In my case nothing else helps,.and that's why it should be fixed. Problem is this seems to be hard to reproduce as there might be many causes for this :P

foss4ever ( 2013-12-31 18:28:43 +0300 )edit

@jjaone If restarting browser doesn't help then it may well happen that browser's startup cache got inconsistent somehow. Try to remove the directory /home/nemo/.mozilla/mozembed/startupCache.

Dmitry Rozhkov ( 2014-01-05 15:51:43 +0300 )edit
3

answered 2014-04-12 21:41:33 +0300

Kraid gravatar image

Hello. I want to add an information to this problem. At least on my phone this problem always occurs after clicking on a link while the browser is loading a website. For example you click on one link and the browser starts loading,but the site is still visible. When you quickly click on another link the browser starts loading that link. When it is finished, the browser won't show a reaction when clicking anything on the site. You have to.close the browser completely to get it working again. PS: Sorry for my English ;)

edit flag offensive delete publish link more

Comments

This is what I have seen as well, the browser becomes unresponsive after clicking the articles on for example feber.se and I have to restart the browser to be able to click anywhere.

or3x ( 2014-04-13 16:00:17 +0300 )edit
1

answered 2014-02-04 12:58:11 +0300

Kikkarelli gravatar image

To me this started to happen some time ago and was not an issue within the first couple of weeks after started to use Jolla. Now the issue is present for example on the discussion forum: keskustelu.jatkoaika.com

Thanks!

edit flag offensive delete publish link more

Comments

Happend to me on twitter.com, SFOS 1.0.3.8

hardcodes.de ( 2014-02-04 21:35:50 +0300 )edit

happened to me with 1.0.3.8 in various contexts and many different sites.

zemideluxe ( 2014-02-06 19:35:45 +0300 )edit

the bug appeared on the web interface of my company's ms exchange server. To be more precised, form fields were clickable and recognized (I could type in text) but hyperlinks were not working. This is surely not the newest webmail software version.

Cary Grant ( 2014-02-12 12:54:45 +0300 )edit

This is not an answer, it should've been a comment...

Venemo ( 2014-02-27 22:54:00 +0300 )edit

Still happening in 1.0.5.19

DavidJ ( 2014-05-20 17:48:34 +0300 )edit
1

answered 2014-08-26 07:17:16 +0300

AzP gravatar image

This still happens to me very frequently, especially noticable in facebook's messages. It's more common that the touch is completely off (or doesn't work) than it is that it's actually working.

edit flag offensive delete publish link more

Comments

Touch being completely off is discussed here: https://together.jolla.com/question/9253/bug-browser-touch-position-link-problems/

veskuh ( 2014-08-26 09:00:37 +0300 )edit
Login/Signup to Answer

Question tools

Follow
17 followers

Stats

Asked: 2013-12-25 13:55:20 +0300

Seen: 2,163 times

Last updated: Oct 02 '18