email not syncing every 15 minutes

asked 2015-10-06 22:25:41 +0200

andrerochaea gravatar image

updated 2015-10-07 15:36:54 +0200

jiit gravatar image

Hello everyone, Since i've made the update to the latest version of sailfish my email (several gmail/hotmail accounts) is not syncing every 15min as it should (it has worked flawlessly in the previous versions). Anyone with the same or similar issue?

Thanks in advance, André Rocha

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I configured my email account to be up-to-date (IMAP idle). Since this seems to be a little bit less reliable than before (though this may be a problem of my provider). Most of the time it works, but sometimes when I send a mail to the configured account, the email client doesn't get it, but the app cover claims to be up-to-date. When I tap on update, the mail is received. In this case IMAP idle obviously doesn't work, but it's not easy to find out which side causes the problem.

What does your app cover show when it is not syncing as it should?

Olsen ( 2015-10-07 00:53:04 +0200 )edit

two days ago I was on mobile data the whole day, and when I got home and connected to my wifi I got 12 emails. Seems that email sync had trouble on mobile data

till ( 2015-10-07 11:41:47 +0200 )edit

Hello, In the app cover it says 'problem occurred while syncing', and if i don't manually update my emails it just says something like 'updated x hours ago'. And as far as i have noticed, it's the same for wifi or 4G connection.

Thanks in advance

andrerochaea ( 2015-10-07 12:08:41 +0200 )edit

Yes, I faced similar issue recently, but I can't say it's connected with update. Jolla tried to sync, but it doesn't report successful sync. But it shows fresh massages anyway. Right now my Jolla says that sync was performed an hour ago and show me a message on this account few minutes ago at the same time.

kandelabra ( 2015-10-10 23:51:16 +0200 )edit