TOHKBD still not working

asked 2015-10-15 18:26:32 +0300

robinfoot
46 ●4 ●6 ●9

This is from Zendesk Support. Now I turn back to
Klaus Tuesday at 12:47

Sailfish OS 1.1.9.28 Current TOH (The first one) works fine Jolla account ok TOHKBD (DIY Edition) snaps fine but nothing is Happening

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Jolla Yesterday at 12:03

Hello,

thank you for your message.

Please try the following:

1) Switch your ambience to something not related to a TOH attached to your device. 2) Remove the TOH 3) Switch off your device, and then start it up again 4) Once your device has started up, attach your "First One" cover to your device

Do you get a reaction to the cover (ie. does the ambience change)? Do you see the TOH ID in Settings > System > About product (it's shown after the text "The Other Half")?

If you reproduce these steps with the TOHKBD, are the results any different?

Sincerely, Jolla Customer Care

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Klaus Yesterday at 12:31

Thanks for you Swift reply. I did 1.) to 4.) Changed ambience to Snow White I attach the first one TOH. Ambience does not Change, likewise no Sound alert TOH at about product:04b7a662eb2b80 Attach TOHKBD : Ambience does not Change, likewise no Sound alert TOH at about product: Nothing - no line TOH appears

Best Klaus

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Klaus Yesterday at 12:36

Add on:

After removing TOHKBD : I attach the first one TOH. Ambience changes, likewise Sound alert TOH at about product:04b7a662eb2b80

Best Klaus

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Jolla Today at 08:06

Hello,

thank you for these clarifications.

It seems like you are getting some intermittent functionality. The fact that the TOH ID is always visible would point to the hardware on your Jolla being OK and e.g. not needing repair.

When you attach TOHs, please try to ensure you are in a good internet connection. Attaching a TOH also makes the device connect to the Jolla Store to check if the Ambience package could be downloaded. As the TOHKBD package is likely bigger than your usual ambience, it could take a considerable amount of time for it to begin downloading to your device.

Please try attaching your TOHKBD when the device is using mobile data and then again WLAN.

Have you contacted the TOHKBD developers about this issue?

Sincerely, Jolla Customer Care

Klaus Today at 17:14

Thanks, but I think that I will contact TOHKBD developers once more since your suggestions did not help.

Thanks forthe Swift and friedly support