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[Jolla phone] Touch screen only working when phone bent

asked 2015-10-30 11:29:33 +0200

paddykontschak gravatar image

First off I want to say that I haven't had the best experience with this phone. For about 3 months the OOM system killed every app I was running within seconds, I was barely able to read a full article on my way to work without the current app I've been using would close 7 times (I counted). This issue eventually solved itself after 2-3 updates. Another issue, that I still sometimes have, is that the Jolla shuts down all of a sudden without an apparent reason. Removing the battery and putting it back in usually helps temporarily.

This current issue however is physically hurting me. I have to painfully bend the phone to use its touch screen. It started with some random twitches where I wasn't able to accept a call and just stood their swiping my phone like a mad man and nothing would happen. And then that became the norm. I literally can't use my phone with a single hand anymore. I need to use my left hand and bent it with quite an amount of force to use my other hand to type and navigate on the phone.

Using the phone these days has killed any joy I ever had to use a smartphone in general. The other day I noticed how my left hand was already trained to grab my friend's iPhone way too tight. And my left hand constantly hurts now and even has a spot in the middle of my palm where my phone's corner "rests". This is definitely not healthy and will end up in a serious injury.

I searched on this platform and the only thing I found that could help was the issue with the full disk. I'm currently at 9gb of my available 13gb and I can't seem to find what else I could delete to get down to 7gb. The OS alone takes 4.5gb, my music is on an SD card and the rest are random chunks and Android data (which I can't seem to find anywhere, at least not the 1.5gb I seem to have sitting around).

I tried to figure out how I can ask for a repair, however the warranty seems to tell me that it's only for 14 weeks or something. It's confusing and I can't find the info I need on the Jolla website either. And even if I would be able to find it, I don't have a replacement phone nor anyone who could give me one. I can't necessarily send my Jolla to Norway and wait weeks to months without a phone. And maybe the issue is on the software side, not hardware.

I'm hoping to find a solution here. The last time I even remotely attempted to criticize the Jolla I was called names on Twitter. This isn't what I'm looking for.

To sum it up:

  • Touch screen only responses when I bend my Jolla
  • Continued use like this will end in serious hand injury
  • Warranty and support website is confusing and inconvenient without a replacement phone
  • Is there any chance this is a software issue and I could calibrate the phone?
  • I'm not trying to attack Jolla or anger anyone, I'm merely having a problem with my phone and need to find a solution
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This says the warranty is for 12 months for the phone itself:

https://jolla.com/warranty-policy/

I think the first point of contact is to fill out this form:

https://jolla.zendesk.com/hc/en-us/requests/new

Andy Branson ( 2015-10-30 12:29:09 +0200 )edit

Hmm... seems like I'm past those 12 months. Bought my Jolla in end of August 2014.

I'll try contacting them anyway.

paddykontschak ( 2015-10-30 12:33:43 +0200 )edit
2

If you are inside EU the warranty is 24 months.

raketti ( 2015-10-30 12:46:38 +0200 )edit

regarding shutdowns, cleaning battery contacts a piese of paper and pushing the contact did solve it for me.all described in tjc. regarding free space. my phone did tell me at 10 gb used that i am running out of space. i did find some unneeded junks files with std linux terminal find etc. i am balancing now once a week manually and am happy with the pgone

pawel ( 2015-10-30 21:32:00 +0200 )edit

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answered 2015-10-30 11:46:17 +0200

Giacomo Di Giacomo gravatar image

Looks most definitely like a hardware problem, probably a cold soldering joint somewhere that escaped quality check. I'm afraid you will have to send it in for repair. As a last chance, you could try a factory reset before sending it. If you need to send it, several people on this forum have done that satisfactorily and they will be able to suggest you the best course of action.

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Yes the Touchscreen issue is most likely a hardware issue, maybe it's also just a loose ribbon cable.

Alex ( 2015-10-30 13:36:52 +0200 )edit
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Asked: 2015-10-30 11:29:33 +0200

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Last updated: Oct 30 '15