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So, how do I get my money back?

asked 2015-11-24 16:31:13 +0300

deFender gravatar image

As far as I've read about this, I'm not going to get "my" pre-ordered tablet.

So, how do I proceed to get my money back?

Just to clarify, I'm not pissed off, just want my money back to buy another device.

Thank you! :)

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answered 2015-11-24 16:41:14 +0300

raketti gravatar image

From the Jolla Zendesk support site:

I made a pre-order in the Jolla shop, but now I've changed my mind. How do cancel my pre-order? If you have any questions about cancelling your pre-order, please send us a support request here.

Then I would:

Please select the specific issue below: Orders & payment and from

Please select the specific issue below: Cancellation

Hope this helps, do note that they are quite busy at the moment and it might take some time for your request to process.

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answered 2015-11-24 16:43:30 +0300

ScumCoder gravatar image

updated 2015-11-24 16:45:59 +0300

Copypasta from @raketti (this post at BJC):

I’m not completely sure, but if one has contributed in the IGG campaign, then you’ll get your money back if:

A) You will get the tablet and return it according to Jolla’s return policy.

B) Jolla will make some sort of refund option available for thos who contributed via IGG.

C) You pre-ordered the tablet from Jolla Shop – even if you don’t get the tablet. This is the only case that is sure that you can get your money back, because you ordered a product. The IGG is a 50-50 chanse and depends how Jolla will arrange the return of the contributions, if it ever will.

PayPal has a 60 day return policy (if I remember correctly), so that’s a no-go.

So, conclusion, if you participated in the IGG, you might or might not get your money – IGG or Jolla isn’t forced/obligated to return a dime. If you pre-ordered, you are entitled to a refund, if you do not get the product you ordered.

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Well explained and the risk of "flexible funding" on IGG...

molan ( 2015-11-24 18:11:29 +0300 )edit

answered 2015-11-24 17:07:56 +0300

zash1958 gravatar image

If Jolla is bankrupt, I think You never can get any money back.

Before this the BANK, tax obligations, the health insurances, the pension fonds and all other official parts of Finland get their money. Then the investors.......

If there then any money will be left over may be we can get back a share from xx to xx % would be paid back to us. We are the last element of the big chain that will receive any money.

Better You realize that we get NOTHING or nearly NOTHING back in a normal case of bankrupty.

If You want to buy another device from Sony, Samsung oder wherever , do it. As I will do for christmas... But do not calculate with any money You will get back from Jolla

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Man, I know that you are disappointed and stuff... But could you please cease your fearmongering? Jolla is not dead yet.

ScumCoder ( 2015-11-24 17:23:08 +0300 )edit

As long as NO statement and NO clarification from Jolla helps us further - it is better to face the realities and do not maintain any hope. Of course I have any disappointments, but I can loose the 200 bucks without harm.

BUT there were months of "hot air" and empty phrases from them. And also today in the blog NOTHING with clarification. This is which make me so angry. Always nebulous posts and statements without any substance.

What do You expect?

Only a big wonder can save Jolla now. A small wonder would not help

zash1958 ( 2015-11-24 17:32:00 +0300 )edit

@zash1958 - It doesn't take a wonder. All it takes is sisu.

vattuvarg ( 2015-11-24 19:17:38 +0300 )edit

Sisu does not matter if you don't have money.

But if someone invests in Jolla it still can be saved. The problem is that it might be "better" to let Jolla go bankrupt and then buy the Sailfish OS, if that's what you are after.

Hopefully Jolla gets some investors soon.

Pornis ( 2015-11-25 09:36:24 +0300 )edit

Finland is built on sisu (not money) so I'm not giving up yet.

vattuvarg ( 2015-11-25 10:22:16 +0300 )edit
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Asked: 2015-11-24 16:31:13 +0300

Seen: 1,481 times

Last updated: Nov 24 '15