FYI: jolla tablet refunds

asked 2016-02-19 15:49:47 +0300

This post is a wiki. Anyone with karma >75 is welcome to improve it.

updated 2016-03-02 13:31:15 +0300

launchpad
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• Message to webshop customers "Your refund is being processed", Feb. 19th 2016 :
http://us7.campaign-archive2.com/?u=9fa131561747fd5ea8037f0c2&id=6559a7a677

• Blog post: "Jolla Tablet: project update, how do we move from here", March 1st, 2016
https://blog.jolla.com/jolla-tablet-project-update/

• Message to IGG-backers "Jolla Tablet project update", March 2nd, 2016
http://us7.campaign-archive2.com/?u=9fa131561747fd5ea8037f0c2&id=d6d4a77167

• [ upcoming message(s) here ]

Important Note:
Let's keep this thread INFORMATIVE - i.e. no excessive emotions, speculations or accusations. Just crucial information to drive on. I am awaiting refunds as well: both as a IGG backer and a webshop-customer. One has to accept jolla's pace - no matter whether you hate it to or want to instruct them how to do it better. It's their refund campaign after all. Greets, @launchpad

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Hm, interesting. What is this? No word about the 540 tablets which should be delivered? What a pity, I had reasonable hopes to be among the lucky 540 people. Full refund in one single transaction? What does "PayPal will subsequently process your refund as soon as they can" mean? Is PayPal not able to process more than -say- 50 transactions per day? I'm confused. Can anyone shed some light on this? Cheers and sail on!

thomas.goertz ( 2016-02-19 16:33:42 +0300 )edit

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Shame we won't see the tablet released to the bigger masses, but am I the only one who wonders what will happen to those piles of Lastu cases and Mapragbags Jolla ordered for backers?

avhakola ( 2016-03-04 15:18:08 +0300 )edit

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answered 2016-02-19 17:33:08 +0300

larstiq
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updated 2016-02-26 11:34:53 +0300

launchpad
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The tablets will still be shipped. ~~This message is~~ [ The February 19th note was ] about preorders _only_ (i.e., placed in the Jolla webshop and not the IGG campaign). IGG backers not getting a tablet will also be refunded, but it's taking some more work.

As to the PayPal processing: some people paid with PayPal directly, and for them the refund should be near instantaneous when we make it. For people who paid by credit card we're not sure how quickly PayPal shuffles the money from their systems to the credit card provider, hence the "as soon as they can".

▼ More infos in comments below ...

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^^ thanks @larstiq for the clarifications - thus we'll be awaiting further notes from jolla !

launchpad ( 2016-02-19 17:43:02 +0300 )edit

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Thanks for clarification!

thomas.goertz ( 2016-02-19 17:44:35 +0300 )edit

@larstiq :
If I got you / jolla right: first webshop preorder customers are being served, then comes the delivery of 540 tablets, followed by a 50% refund to all remaining unserved IGG-backers whereat the other 50% being refunded until January 2017 - the "financial situation permitting". Is that correct ? ( In my case I'm expecting both / all three situations ) Thanks.

launchpad ( 2016-02-19 18:28:33 +0300 )edit

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@launchpad yes, except we're doing all three in parallel. Refunding the preorder customers is the least amount of work, so that has come to the final phase the earliest. At this point it looks like the tablet shipping will start before we're ready with the IGG refunding, but this may change depending on what happens. (Part of the reason preorders was less work is that we don't have as many third parties we need to interact with).

larstiq ( 2016-02-19 18:35:05 +0300 )edit

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@larstiq : Quick response, thank you !!
Convince, rise & shine @MWC 2016 !! .... very sad you had to give up a significantly large userbase as this promised to become.

launchpad ( 2016-02-19 19:00:25 +0300 )edit

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answered 2016-02-21 20:15:32 +0300

MystIsland

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I had put in a webshop order. I got the same email on 19th that the refund is being processed.

Today, just 20min ago I received an email from PayPal that my purchase from Jolla has been refunded (215,32 eur for 32GB tablet + 16,13 eur postages + 55,55 eur taxes = 287 eur).

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^^ I confirm complete refund of the webshop-order, too. "Thank you for considering Jolla Tablet powered by SFOS." Well ok then, jolla decided to give up the project that way ....

The IGG perks are still pending.

launchpad ( 2016-02-22 01:36:44 +0300 )edit

Have you got the money or are they still in cyberspace? I also got this message but has yet not seen the money. I also have to add - what a pity that the tablet project ended here.

polarphone ( 2016-02-23 18:10:34 +0300 )edit

I just checked; yes, the money has appeared on my bank account today.

MystIsland ( 2016-02-23 18:14:14 +0300 )edit

I just found out. I also recieved my refund. Thank you @jolla.

polarphone ( 2016-02-23 23:26:47 +0300 )edit

I ordered also in webshop. Haven't got anything till now.

klausi ( 2016-02-25 11:36:43 +0300 )edit

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answered 2016-02-24 11:57:52 +0300

Dave999
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Where is the refund for all Jolla Supporters?

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So, what's the information you want to share? Please read "Important Note" above, and keep the trolling at Maemo.org if you can't do without it.

eson ( 2016-02-24 12:18:32 +0300 )edit

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I want to share information ragarding refund and make sure Jolla takes the responsibility.

What I want to share? I want to share with Jolla that info is still missing when they will do it. So basically this was directed to Jolla since this is their forum. Right.

Also, my thread was closed as duplicate to this one so I have no choice but posting in this. Basically this thread should not be stated but answer to the first thread. But who cases. Not me.

Dave999 ( 2016-02-24 12:26:26 +0300 )edit

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answered 2016-03-02 13:58:28 +0300

pawel

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updated 2016-03-03 07:10:02 +0300

Today i received the same message 'http://us7.campaign-archive2.com/?u=9fa131561747fd5ea8037f0c2&id=d6d4a77167' per e-mail.

This was the first direct contact (as indiegogo backer) from Jolla since 8? months ! Great that Jolla is communicating again. ..and that they did not loose my e-mail ;-)

would be bad for the refund process

edit: no irony here from my side. i found it very positive to find a mail from jola in my inbox. and it's a good possibility now for all, to check if they did receive the mail. if not, there might become problems with the refund

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answered 2018-07-28 13:05:12 +0300

Dave999
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Anyone received tablet refund during 2018?

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