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Can't setup Exchange account (stuck at "creating account" spinner)

asked 2016-03-01 12:08:00 +0300

fpe gravatar image

updated 2016-07-20 00:00:06 +0300

I am trying to set up my university's exchange account on the Tablet. After manually entering the credentials and server address, the Tablet gets stuck at an infinitely spinning "creating account" ("Konto wird erstellt...") screen, between Phase 2 and 3 of https://jolla.zendesk.com/hc/en-us/articles/201440117-

Is there any way to get logs/console output to see what is the problem?

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I have the same problem: Tablet/SailfishOS 2.0.1.11 and GroupWise 2014R2 server.

Peter S. ( 2016-05-12 10:12:22 +0300 )edit

I'm having the same problem on my Jolla C. The accepted solution didn't work for me.

mattikbk ( 2016-07-21 19:30:46 +0300 )edit

Reinstalling Exchange support solved the issue for me.

mattikbk ( 2016-07-21 20:08:18 +0300 )edit

Try to not set the "provisioning" option. That did the trick for me. (Account still doesn't sync but the creating account loop is gone)

daywalker ( 2016-07-29 10:58:42 +0300 )edit

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answered 2018-02-13 13:17:22 +0300

julien2711 gravatar image

updated 2018-02-13 13:20:53 +0300

I have the same problem with my freshly flashed Sony Xperia X.

However I found a work around to that problem without changing with the privileges: I killed the process (trough top over ssh as root) during the loop which creates the account in deactivated state. When activated everything works fine. At least as far as I can see now.

I deleted the folders as well to reset the system. However it didn't change anything. The new folders get spawned with nemo:privileged settings. Since it didn't help I reverted to privileged:privileged

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Asked: 2016-03-01 12:08:00 +0300

Seen: 1,415 times

Last updated: Feb 13 '18