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Can't setup Exchange account (stuck at "creating account" spinner)

asked 2016-03-01 12:08:00 +0300

fpe gravatar image

updated 2016-07-20 00:00:06 +0300

I am trying to set up my university's exchange account on the Tablet. After manually entering the credentials and server address, the Tablet gets stuck at an infinitely spinning "creating account" ("Konto wird erstellt...") screen, between Phase 2 and 3 of https://jolla.zendesk.com/hc/en-us/articles/201440117-

Is there any way to get logs/console output to see what is the problem?

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I have the same problem: Tablet/SailfishOS 2.0.1.11 and GroupWise 2014R2 server.

Peter S. ( 2016-05-12 10:12:22 +0300 )edit

I'm having the same problem on my Jolla C. The accepted solution didn't work for me.

mattikbk ( 2016-07-21 19:30:46 +0300 )edit

Reinstalling Exchange support solved the issue for me.

mattikbk ( 2016-07-21 20:08:18 +0300 )edit

Try to not set the "provisioning" option. That did the trick for me. (Account still doesn't sync but the creating account loop is gone)

daywalker ( 2016-07-29 10:58:42 +0300 )edit

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answered 2016-03-02 15:47:35 +0300

fpe gravatar image

updated 2016-03-02 16:00:50 +0300

OK, I got it working now.

To get some logs, I ran jolla-settings from the terminal and tried to add the Exchange account again. There were two Permission Error messages about the folders /home/nemo/.cache/msyncd/ and /home/nemo/.cache/msyncd/sync/.

I checked, and they somehow belonged to the user privileged:privileged. After chowning them to nemo:privileged like the rest of the folders in ~/.cache/, it worked. Mails and calendar are syncing now.

I have no idea if this is the intended solution and how it ended up borken in the first place though.

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I am using OpenXchange with my jolla phone already an it works nearly perfect (sometimes contacts are not syncing anymore). User and group of the folders mentioned before on my phone is privileged:privileged and syncing works.

On my tablet I could not setup the Exchange account an got stuck in the described loop. After changing user and group for both folders and rebooting nothing changed and I can't setup my Exchange Account :-/

Any futher solutions here?

xneo ( 2016-05-03 14:02:18 +0300 )edit
2

answered 2016-05-09 20:54:53 +0300

xneo gravatar image

I still have the same problem here, but the described solution does not work on my tablet trying to connect to OpenXchange. Is this bug tracked? Or are we both the only ones sharing this problem?

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No, not only you two. I have the same problem: Tablet/SailfishOS 2.0.1.11 and GroupWise 2014R2 server. The described solution does not work for me as well. And on my Jolla Phone I have another problem: https://together.jolla.com/question/111893/bug-active-sync-nothing-sync-with-groupewise-mobility-server-2014/

Peter S. ( 2016-05-12 10:17:12 +0300 )edit
1

answered 2016-07-20 00:04:48 +0300

fpe gravatar image

I got the same bug (and workaround by changing the msyncd folder's owner to nemo) on the JollaC (2.0.2.43) again.

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answered 2016-07-23 00:37:14 +0300

steffenl gravatar image

Jolla C - same problem with Zimbra. Solution does not work for me...

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answered 2016-07-28 19:33:42 +0300

xneo gravatar image

EAS is still not wirking with 2.0.2/Aurajoki on Jolla Tablet :-/ Still having the "create account" loop :(

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answered 2016-07-20 08:09:27 +0300

ehakkarainen gravatar image

After first start of Jolla C I had the same problem, but it went away after first reboot. Hypothesis - on first boot I selected Finnish as the language, but the phone "spoke" English - after first reboot the language was corrected

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answered 2016-07-29 11:02:31 +0300

daywalker gravatar image

Hey folks. Had the same problem. My solution was not to tick the box for "provisioning" on the second screen at the bottom. After that there was no "creating account" loop anymore. Maybe that helps someone.

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answered 2016-07-29 11:30:32 +0300

goldenm gravatar image

I had the same issue, I was used to have my organisation's domain name written without a dot (it worked grat earlier), like companyoy, I changed that to company.oy and the exchange account got created within seconds. Of course you need to know that domain suffix, I guess it depends of the way how server is configured, in some cases it works easier.

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answered 2016-07-29 12:15:36 +0300

I can syn and made my outlook acc first time after when I update email, it keep updating and finally cover said syn error

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answered 2016-08-03 13:13:40 +0300

xneo gravatar image

I solved the problem on my Jolla Tablet so far. Ich changes the username notation from "user-account" (this works on my jolla 1) to "account@user" and deaktivated "provisioning" on the second screen at the bottom as described above. Now EAS is working on my Tablet so far.

BUT I think this is still a bug, that you get stuck in "create account..." spinner without an error message.

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I have a simalar problem, when i tried to create an account, i cot the massage cant create acount, check credentials. Can jou explane more specific what jou mean bij "account@User"

IsDatZo ( 2017-08-24 12:05:14 +0300 )edit
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Asked: 2016-03-01 12:08:00 +0300

Seen: 797 times

Last updated: Aug 03 '16