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Hello,please help unlock JP1301,lost lock code, and account.

asked 2016-03-15 17:00:35 +0300

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updated 2016-03-15 18:48:57 +0300

Edz gravatar image

Hello,please help unlock JP1301,lost lock code, and account.

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It might help to tell that it is probably a 5digit combination.

chemist ( 2016-03-15 21:19:04 +0300 )edit

for more info

Trava43 ( 2016-03-16 06:57:04 +0300 )edit

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answered 2016-03-15 17:37:24 +0300

Edz gravatar image

updated 2016-03-15 18:51:02 +0300

Contact care @ Jolla for both instances.

https://jolla.zendesk.com/hc/en-us

For all those in doubt about getting round lost lock codes, here's a snippet from Jolla's Zendesk; https://jolla.zendesk.com/hc/en-us/articles/201440487#4

QUOTE

4 Permanently locked devices

If your device is asking you for a lock code you don't remember, or for a code you don't remember configuring with your device, only qualified Jolla service can unlock the phone. This is done on the cost of the phone owner, as this is not deemed as a Warranty repair. No data is salvageable from a device locked with a code

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answered 2016-03-15 18:58:12 +0300

Alex gravatar image

updated 2016-03-15 19:01:44 +0300

If you still know your lock code you can try this workaround or reset your Jolla to factory state (not really sure if this will work).

If you don't know your lock code anymore you have to contact Jolla Care like also mentioned e.g. here. I think Jolla will check if the IMEI of your Jolla correlates with your Adress in your Jolla Account and will reflash the phone for you.

If you stole/found this Jolla you can still contact Jolla care and tell them the IMEI so they can contact the former owner. Otherwise you can't do anything to unlock a locked phone.

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Ok.Of course,

Trava43 ( 2016-03-15 19:09:42 +0300 )edit
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Asked: 2016-03-15 17:00:35 +0300

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Last updated: Mar 15 '16