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Thoughts after the disaster

asked 2016-06-26 19:32:23 +0300

objectifnul gravatar image

updated 2016-06-26 20:47:19 +0300

My Jolla phone is dead and no repair or replacement is currently possible. Wait, it's physically brand new, absolutely intact. But as Sailfish system update is kind of Russian roulette, my recent move to upgrade to Taalojärvi failed so miserably that the device is now bricked.

Jolla Shop doesn't sell any phone until further notice. Jolla Care is on vacation for more than a month: no help from that side.

Quote 1 : "Jolla Phone is stocked out and we have no information at this time regarding future availability"

Quote 2 : "Service and Support will have limited availability over the summer from 18.June.2016 through 1.August.2016."

Jolla model C? Only 1,000 units, sold out in half a day.

Other manufacturers' SailfishOS phones with official support? Well yes, maybe, "soon" (I guess I don't need to translate what "soon" means in Jolla language), probably not for Western Europe, etc.

In other words, the Sailfish ecosystem is in a clinical death condition: no hardware to buy, no customer support.

More than two years ago now, I made a choice: SailfishOS would be my standard mobile platform, as "iPhoid" is definitely not what I need. I have been happy with that for two years, without realizing how much I was at risk: now I am excluded from the Sailfish world, just because this world is locked-out and my key is broken.

So, I have to make a new choice if I still want to have a mobile communication tool. Sadly, this choice is now to be between the devil and the deep blue sea, which means that I will have to purchase some Android thing and to take multiple precautions to avoid all those traps that come built-in. Sailfish serenity is over, Big Brother stress is back.

I'm sincerely afraid Jolla and Sailfish may die like this: if you have nothing to sell you sell nothing, if you have no customer support you have no customers. Someone else will get the money of your abandoned customers.

Final word: the aim of this post (rant?) is not to discuss technical issues, except just this one: all of you still within the Sailfish world, please be careful enough and perform factory reset FIRST, before even thinking of upgrading your system. Also, remove the bullets BEFORE you clean your gun.

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must suck get worked so hard. so sorry for you man, but i think you missed blog post about jolla no longer is hardware company. if employers on holiday for your support what can be done? gnomes come in and fix your phone? you have to ride it out and wait, get used phone for time being. my advice.

alloj ( 2016-06-26 19:56:02 +0300 )edit
3

@objectifnul, also, you might want to take a butchers at this link, https://wiki.merproject.org/wiki/Sailfish/Backup_Device

Apparently, the advice about the bootloader in the link above, can be ignored, see this post and the answer from benevolent; https://together.jolla.com/question/123973/bricked-blank-recovery/?answer=137134#post-id-137134

Edz ( 2016-06-26 20:24:31 +0300 )edit

Maybe it's an idea to let the jolla c owners donate their jolla one to the unhappy in need (jolla one owners with broken glasses, with boottloader or battery problem).....

rgrnetalk ( 2016-06-26 20:44:18 +0300 )edit

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answered 2016-06-26 20:07:40 +0300

I don't want to sound rude but honestly I don't see the point with this thread:

1) "Service and Support will have limited availability over the summer" doesn't mean you won't have any support before 1st August, so I suggest to wait for a couple of days at least. 2) You asked for help on tjc 8 hours ago, I can't think of any customer service capable to answer before that time-frame. 3) Frankly this thread looks like a rant which adds little to no value to tjc.

Thus said, I do hope you can sort it out as soon as possible. Being a customer myself I'm of course on other customers' side, but let me say that this may not be the best attitude to cope with this situation.

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Of course I'm angry, so maybe my tone was a bit rude. However I think it might be important (and useful) to insist again and again that Jolla has no future as long as they have nothing to sell.

Have you ever seen any company survive for a long time without selling anything?

By the way, I submitted my Zendesk ticket yesterday, OK, but I got an immediate automatic answer: ticket closed.

objectifnul ( 2016-06-26 20:24:25 +0300 )edit
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You got no answer because yesterday was Saturday and today is Sunday :) No private company works during the weekend. Ticket closed sounds like an issue, you may send again an opening request.

Jolla does have a product, its name is Sailfish OS and there are 3 phones coming out in the following months; of course, since there are two big guys called iOS and Android out there, you can't expect new phones with Sailfish OS being launched every day, but things are slowly moving on.

fravaccaro ( 2016-06-26 21:03:57 +0300 )edit
2

answered 2016-06-26 19:37:05 +0300

updated 2016-06-26 19:37:14 +0300

Buy an Oneplus X, you get excellent hardware with an excellent port of Sailfish OS :)

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Will consider that, thx. No official support I presume (but this doesn't really make a difference with Jolla), and no occasional Android compatibility layer for my very small library of imperative Android apps, right?

objectifnul ( 2016-06-26 19:41:23 +0300 )edit
1

Indeed no official support, no Android support, ... But I use it as my main phone and I don't have any problems with it...

Dylan Van Assche ( 2016-06-27 10:00:33 +0300 )edit
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Asked: 2016-06-26 19:32:23 +0300

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Last updated: Jun 26 '16