Jolla C/Intex Aqua Fish occasional ticking sound when screen is off [released]

Tracked by Jolla (In release)

asked 2016-07-04 14:44:10 +0300

Acce

4515 ●62 ●78 ●92

http://twitter.com/acce0s...

updated 2016-11-22 22:21:22 +0300

fstrahlm

650 ●14 ●22 ●27

When the screen of Jolla C is off, it sometimes keeps making a ticking sound with irregular intervals. Sample

It doesn't bother too much, expect maybe when trying to sleep and the phone is in the same room.

I'm guessing it is a hardware problem, and if so, I'm posting this so that Jolla may inform Intex about the possible speaker problems (assuming the similarity of hardware).

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The question has been closed for the following reason "released in a software update" by ced117
close date 2017-03-23 22:37:53.065055

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2

For me it seems, the sound comes from the upper area near the camera. I thought it could be from the cooling down of the device after usage (i.e. the heatsink or something).

ejjoman ( 2016-07-04 16:55:15 +0300 )edit

4

I don't have that problem so far. Interesting.

cjk ( 2016-07-19 17:44:02 +0300 )edit

1

same issue for me.

jbruggem ( 2016-07-20 12:58:41 +0300 )edit

@Acce - which SailfishOS version is your Jolla C running?, just curious!

Spam Hunter ( 2016-07-24 15:44:30 +0300 )edit

@Markkyboy it's 2.0.2.43

Acce ( 2016-07-25 00:34:04 +0300 )edit

1

answered 2016-07-05 13:38:37 +0300

SaimenSays

6943 ●92 ●146 ●141

Maybe some "GSM" sound like it is mentioned in the other thread...

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2

I have both sounds... and this is definitely not the GSM sound mentioned here :)

ejjoman ( 2016-07-19 09:16:43 +0300 )edit

Which thread? could you put the reference where it was mentioned, please? Can't find separate theme about it, also. I have GSM buzz (you can here this sound if you put some other phone near to the loudspeaker) and it looks like a hardware issue. Maybe we need separate theme for it.

vm ( 2016-07-20 19:22:15 +0300 )edit

1

@vm It's here

Acce ( 2016-07-20 19:30:59 +0300 )edit

25

answered 2016-07-18 23:35:24 +0300

Jordi

760 ●8 ●19 ●20

Had this also, it started once I tried the camera and it's seems to be the sound of the camera during the focus. If I reboot the phone, the noise disappears. As soon as I start and then close the camera again, the sound comes back. I do know for how long, I had the phone since 3 hours only! Just hoping it will not damage the camera. I tried to kill the app but no luck.

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2

Holy cow!!! This seems to be the reason... Even if you launch the camera app and tap to focus, you can hear this sound every single time!

I am very glad that this seems to be a software related problem, because it drives me insane and I definitely will not use the Jolla C as my main device very long if this is not gonna be fixed.

ejjoman ( 2016-07-19 09:16:05 +0300 )edit

2

@ejjoman I have become to think your first guess, device cooling down would be the reason. When I press the left side of the phone softly, the casing makes sound which resembles this screen-off ticking. Opening / Running camera probably heats something quickly, causing the cool down after camera closes. But this is just speculation.

Acce ( 2016-07-19 10:45:56 +0300 )edit

1

Having this exact problem too + camera won't focus properly. Does your focus ok ?

onion ( 2016-07-20 17:08:04 +0300 )edit

1

Yes, no problem with focus. I made some tests, sometimes the ticking sound last 3 minutes, sometimes 10 ...

Jordi ( 2016-07-21 02:16:31 +0300 )edit

2

I can also confirm that my C is ticking. I can safely say that it comes from rear camera. Same sound can be heard when camera autofocuses.

Quattra ( 2016-07-21 15:10:27 +0300 )edit

6

answered 2016-07-21 17:32:17 +0300

AkiBerlin

8166 ●106 ●138 ●135

updated 2016-07-22 15:11:06 +0300

I can confirm that the ticking only occurs after having used the camera. After a reboot, the ticking sound disappears until the camera is used again. Thereafter it is persistent until the next reboot.

However, the ticking only occurrs if the camera lens is covered, for instance by paper, by a bag or because the phone lies on a table etc.

That is why I am pretty shure it is the camera and its Software related.

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For me, the ticking disapear after several minutes, usually 3 to 10 minutes.

Jordi ( 2016-07-21 17:38:10 +0300 )edit

1

For me, it disappeared when the lens was not covered anymore but it reappeared when covering the lens again. I did not let it tick for a longer period of time. Therefore I am indeed unsure whether or not it would disapper on its own.

AkiBerlin ( 2016-07-21 18:28:47 +0300 )edit

it disappears for me too when lens is not covered

fstrahlm ( 2016-11-20 10:50:09 +0300 )edit

Holy crap. I just flipped my phone and it worked instantly.

yani ( 2016-11-21 20:08:58 +0300 )edit

1

answered 2016-07-22 15:21:25 +0300

amitpatel

643 ●20 ●27 ●29

yes its happening with me too. i also used the camera and after that i put it on desk... it start giving this ticking sound ... but this disappear after 30 seconds... don't know what is it??

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1

answered 2016-07-22 19:51:38 +0300

DaveRo

3404 ●63 ●102 ●108

I got an uneven ticking for the first time today when I turned the screen off. I stopped it by closing maep maps. Turning location off also stops it.

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1

I just got it and my phone was just sitting there. I haven't used my camera since last start up.

yani ( 2016-07-22 21:54:53 +0300 )edit

1

answered 2016-07-23 01:23:39 +0300

muto
11 ●2

Maybe the phone is trying to take pictures and if it not able to focus correctly it makes that sound. Strange bug ;).

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7

answered 2016-07-26 11:07:55 +0300

olpe
170 ●6 ●13 ●14

Yes. It's the camera focus that makes the sound.

Here is a nice WORKAROUND: You can set the focus to infinite in camera settings to make the sound disappear.

thx pesasa for pointing that out :)

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1

Worked for me, so until we get proper fix, I guess this is it.

Acce ( 2016-07-26 11:24:02 +0300 )edit

Doesn't work for me. Still hearing the ticking sound once in a while even with infinity focus set.

leszek ( 2016-07-26 12:24:40 +0300 )edit

I have to admit that it sometimes comes back to me also.

olpe ( 2016-07-28 08:44:20 +0300 )edit

Doesn't work for me either

fstrahlm ( 2016-11-20 10:47:15 +0300 )edit

Camera module itself is noisy, thats a different and separate bug from speaker clicking issue.

DarkTuring ( 2017-01-31 19:31:05 +0300 )edit

13

answered 2016-07-31 13:42:32 +0300

Pasko
937 ●11 ●26 ●27

Hi

Using journalctl I found that the systemd log shows the following messages, each at the same time that the tick happens.

_-----------------_

Jul 31 12:29:17 Sailfish kernel: PM: Device a000000.qcom,wcnss-wlan failed to suspend: error -1

Jul 31 12:29:18 Sailfish kernel: PM: Device a000000.qcom,wcnss-wlan failed to suspend: error -1

Jul 31 12:29:19 Sailfish kernel: PM: Device a000000.qcom,wcnss-wlan failed to suspend: error -1

Jul 31 12:29:20 Sailfish kernel: PM: Device a000000.qcom,wcnss-wlan failed to suspend: error -1

_-----------------_

Maybe this is also related to some power management issue: I have noticed that the device sometimes turns on the screen and shows a "connected" message in the status bar....

Regards.

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Hmmm.. I have the ticking primarily when I'm connected to a WiFi network. This could be it.

kat6 ( 2016-07-31 14:53:42 +0300 )edit

3

answered 2016-08-02 17:22:39 +0300

Sokol
51 ●1 ●3 ●7

updated 2016-08-03 01:43:39 +0300

Bug occured after enabling WiFi and then put it in Standby. Disabling WiFi solved the Problem. 2.0.2.48 SW.

Edit: Replicability: WiFi on, use Camera in Whatsapp, standby » Ticking, turn WiFi off » no ticking (when WiFi on again » still no ticking)

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2

answered 2016-08-23 23:07:05 +0300

tom.i

524 ●11 ●23 ●26

I can confirm same bug on Intex Aqua Fish 2.0.2.45. It has been starting after turning on WIFI and developer mode. Any news, if it'll be repaired?

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Same here, Aquafish with 2.0.2.48

richdb ( 2016-08-23 23:44:26 +0300 )edit

when we are getting update to 2.0.2.48 ? i cant use phone as my primary one , as i dont want manual things , it should be having value added services/functionality why it is called as smartphone.

ashiagra ( 2016-09-05 12:19:20 +0300 )edit

Jolla C/Intex Aqua Fish occasional ticking sound when screen is off [released]

The question has been closed for the following reason "released in a software update" by ced117
close date 2017-03-23 22:37:53.065055

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Jolla C/Intex Aqua Fish occasional ticking sound when screen is off [released]

The question has been closed for the following reason "released in a software update" by ced117 close date 2017-03-23 22:37:53.065055

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The question has been closed for the following reason "released in a software update" by ced117
close date 2017-03-23 22:37:53.065055