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JollaC is shipping! :-)

asked 2016-07-14 17:09:15 +0200

czdosi gravatar image

updated 2016-07-17 00:56:40 +0200

I just got message from Czech FedEX that they are shipping a package for me. According to attached documents it's obvious that is my JollaC! That's good news. :-)

But they're also requested a lot of personal information to deputize me during custom clearance of the consignment. Seems that notwithstanding it's bought in EU, it's decisive it comes from Hong Kong. And also attached invoice from sender only contains device price but not already paid VAT, but hopefully invoice from Jolla shop which I attached to reply will be enough for customs to not ask for VAT again.

Edit 2016-07-15 11:17 CEST: Few minutes ago I also got "Jolla Shop: Shipping confirmation..." email.

Edit 2016-07-16: Jolla C Shipping Update blog post

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Same here :-) I also attached the original invoice, so let's hope it will be fine. It can be already tracked on FedEx website.

nodevel ( 2016-07-14 18:16:13 +0200 )edit

Yep, it's trackeable. It Seems it's currently on HK Airport.

czdosi ( 2016-07-14 18:40:44 +0200 )edit

Still nothing towards Germany... :-(

lupastro ( 2016-07-14 18:45:04 +0200 )edit

Out of curiosity, at what time did you guys order the phone?

g7 ( 2016-07-14 20:19:02 +0200 )edit

@g7: According to the confirmation E-Mail.."order placed on May 26, 2016 4:20:08 PM EEST" (15:20:08 Munich time)

lupastro ( 2016-07-14 20:45:46 +0200 )edit

19 Answers

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answered 2016-07-15 23:24:08 +0200

Marti Masa K gravatar image

#500014274 no news ;-( at least from 2nd batch.

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Still no news :( i'm #50014257, hope it changes fast.

Ruthe ( 2016-07-18 23:12:13 +0200 )edit

No news here either. Order #8000001xx placed on June 14, 2016 12:54:28 PM EEST

Jozz ( 2016-07-19 12:28:33 +0200 )edit

I have just received an email from jolla shop saying the jolla c is on the way (2nd batch) : ) #5000141XX

SeñorMaligno ( 2016-07-26 15:17:43 +0200 )edit

Mine is now apparently at customs in Germany/Berlin...very near me. From the TNT-tracking it says now that "shipment duty payment", in German "Sendung Wird Verzollt". Lets see if they contact me that I shall pay the tax :-) I guess emailing them the PayPal-bill with already paid tax shall be enough. Is there anyone of you in a similar situation?

Marti Masa K ( 2016-07-28 13:04:08 +0200 )edit

Jolla-C was just delivered by TNT (2nd batch, ordered on June 14th). Nothing to pay or to show on delivery, and no request by TNT or anyone else in advance. Im curious to get the hands on over the weekend.....

Dirk ( 2016-07-29 11:48:29 +0200 )edit

answered 2016-07-26 16:51:31 +0200

sausset gravatar image

updated 2016-07-26 22:04:03 +0200

I confirm that the second batch is shipping! :-)

My order: #500014248

Visible in TNT tracking: Kwai Fong Depot

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answered 2016-07-15 12:17:11 +0200

evo3de gravatar image

updated 2016-07-20 10:40:47 +0200

My Jolla C arrived @Colonge Airport Customs :-)


AAAAAAARRRGGG! - Nuernberg 19. Juli 2016 08:03 Shipment Delayed In Transit Recovery Actions Underway


WTF??? 20. Juli 2016 01:40 (Ortszeit) Cologne Airport 20. Juli 2016 01:40 Einfuhrabgaben Werden Bei Anlieferung Bar Kassiert

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It's likely that they just got customs information for advanced clearing and your Jolla C is still in HK.

Giacomo Di Giacomo ( 2016-07-15 12:22:14 +0200 )edit

Juhu, also got a shipping mail! Jolla is in Transit :) should arrive on monday 19. July.

HansA ( 2016-07-15 13:09:25 +0200 )edit

@HansA Is it Monday, or 19 July? ;-)

eson ( 2016-07-15 18:20:32 +0200 )edit

@eson Sorry, my fault :) its tuesday 19. At the moment its at duty in Cologne! I was a bit too enthusiastic :D

HansA ( 2016-07-15 19:32:18 +0200 )edit

Same here seems the construction site in Nuernberg leads to congestions :-/.

Sailor ( 2016-07-19 17:58:14 +0200 )edit

answered 2016-08-05 14:25:43 +0200

czdosi gravatar image

All should be shipped now! :-)

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It seems that a device for hschmitt has not yet been shipped as it is commented in the above blog post on August 5, 2016 at 11:10 pm.

JoHe ( 2016-08-06 16:36:14 +0200 )edit

answered 2016-07-15 00:10:35 +0200

peter-berlin gravatar image

updated 2016-07-17 15:35:23 +0200

no new information from jolla :-(
order #5000137xx, placed on May 26, 2016 3:53:02 PM EEST

edit: 15.07.16 - just got a mail from jolla (11:05) - Shipped By - TNT - Express

edit: 17.07.16 - Berlin 17. Juli 2016 11:55 - Sendung Wird Verzollt

  • Juli 2016 05:20 (Ortszeit) Liege Euro Hub 16. Juli 2016 05:20 Sendung Erfordert Spezielle Bearbeitung - Vorgang In Klärung
  • Juli 2016 02:51 (Ortszeit) Liege Euro Hub 16. Juli 2016 02:51 Sendung Wurde Weitergeleitet
  • Juli 2016 02:36 (Ortszeit) Liege Euro Hub 16. Juli 2016 02:36 Sendung Liegt Am Umschlagpunkt Zur Weiterleitung Bereit
  • Juli 2016 02:07 (Ortszeit) Liege Euro Hub 16. Juli 2016 02:07 Sendung In Der Umschlagbasis Eingetroffen

delivery date: BERLIN, Germany 19. Juli 2016 vor 18:00

  1. Juli 2016 06:55 (Ortszeit) Hong Kong 15. Juli 2016 06:55 Sendung Wurde Weitergeleitet
  2. Juli 2016 01:35 (Ortszeit) Hong Kong 15. Juli 2016 01:35 Sendung In Der Umschlagbasis Eingetroffen
  3. Juli 2016 01:01 (Ortszeit) Kwai Fong Depot 15. Juli 2016 01:01 Sendung Wurde Von Der Abgangsniederlassung Weitergeleitet
  4. Juli 2016 00:31 (Ortszeit) Kwai Fong Depot 15. Juli 2016 00:31 Sendung Wurde Weitergeleitet
  5. Juli 2016 00:29 (Ortszeit) Kwai Fong Depot 15. Juli 2016 00:29 Sendung In Der Ausgangsniederlassung Entgegengenommen
  6. Juli 2016 19:05 (Ortszeit) Kwai Fong Depot 14. Juli 2016 19:05 Sendung Wurde Beim Versender Abgeholt
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same here, i can expect mine to be delivered 19. July. :-D, sent by TNT

meldolion ( 2016-07-15 15:15:23 +0200 )edit

TNT is asking for a payment receipt and a customs order (Verzollungsauftrag). A copy of the invoice should be enough for the receipt but what should I provide for the latter? Did they demand the same documents from you to ship to Germany?

cilq ( 2016-07-17 19:12:38 +0200 )edit

answered 2016-07-15 12:35:41 +0200

AkiBerlin gravatar image

updated 2016-07-15 12:37:25 +0200

While I did not recieve any email, checking my account was a good idea: item is shipped and I got a tracking number. Jolla C should arrive on Tuesday. Let's see

So, don't wait for emails, just check your account!

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same here... i dont know if there use my old not existing email or not. But i saw in my account that shipped

cvp ( 2016-07-16 12:43:24 +0200 )edit

answered 2016-07-15 12:43:59 +0200

dmnk gravatar image

updated 2016-07-15 12:52:23 +0200

tracking a bunch of them ;),%20219402-JOL2-D,%20219403-JOL2-D,%20219404-JOL2-D,%20219405-JOL2-D,%20219406-JOL2-D,%20219407-JOL2-D,%20219408-JOL2-D,%20219409-JOL2-D,%20219410-JOL2-D,%20219411-JOL2-D,%20219412-JOL2-D,%20219413-JOL2-D,%20219414-JOL2-D,%20219415-JOL2-D,%20219416-JOL2-D,%20219417-JOL2-D,%20219418-JOL2-D,%20219419-JOL2-D,%20219420-JOL2-D,%20219421-JOL2-D,%20219422-JOL2-D,%20219423-JOL2-D,%20219424-JOL2-D,%20219425-JOL2-D,%20219426-JOL2-D,%20219427-JOL2-D,%20219428-JOL2-D,%20219429-JOL2-D,%20219430-JOL2-D,%20219431-JOL2-D,%20219432-JOL2-D,%20219433-JOL2-D,%20219434-JOL2-D,%20219435-JOL2-D,%20219436-JOL2-D,%20219437-JOL2-D,%20219438-JOL2-D,%20219439-JOL2-D,%20219440-JOL2-D,%20219441-JOL2-D,%20219442-JOL2-D,%20219443-JOL2-D,%20219444-JOL2-D,%20219445-JOL2-D,%20219446-JOL2-D,%20219447-JOL2-D,%20219448-JOL2-D,%20219449-JOL2-D,%20219450-JOL2-D,%20219451-JOL2-D,%20219452-JOL2-D,%20219453-JOL2-D,%20219454-JOL2-D,%20219455-JOL2-D,%20219456-JOL2-D,%20219457-JOL2-D,%20219458-JOL2-D,%20219459-JOL2-D,%20219460-JOL2-D,%20219461-JOL2-D,%20219462-JOL2-D,%20219463-JOL2-D,%20219464-JOL2-D,%20219465-JOL2-D,%20219466-JOL2-D,%20219467-JOL2-D,%20219468-JOL2-D,%20219469-JOL2-D,%20219470-JOL2-D,%20219471-JOL2-D,%20219472-JOL2-D,%20219473-JOL2-D,%20219474-JOL2-D,%20219475-JOL2-D,%20219476-JOL2-D,%20219477-JOL2-D,%20219478-JOL2-D,%20219479-JOL2-D,%20219480-JOL2-D,%20219481-JOL2-D,%20219482-JOL2-D,%20219483-JOL2-D,%20219484-JOL2-D,%20219485-JOL2-D,%20219486-JOL2-D,%20219487-JOL2-D,%20219488-JOL2-D,%20219489-JOL2-D,%20219490-JOL2-D,%20219491-JOL2-D,%20219492-JOL2-D,%20219493-JOL2-D,%20219494-JOL2-D,%20219495-JOL2-D,%20219496-JOL2-D,%20219497-JOL2-D&searchType=REF

as far as i've seen, the numbers are AT LEAST between 219402 and 219949, but there might be more.

so it seems:

belgium / netherlands / : expect on 18. july

germany / luxembourg / france / swiss / uk / austria: 19. july

sweden / italy / finland / ireland: 20. july

italy / finland : 21. july

finland / greece / norway: 22. july

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Nice, 2 from Erlangen

evo3de ( 2016-07-15 17:38:33 +0200 )edit

My Jolla C left Hong Kong on the 14th of July and arrived in the Netherlands on the 16th, and should be delivered on the 18th.

WilliePre ( 2016-07-17 18:11:00 +0200 )edit

Mine arrived in Finland today. Estimate on tracking site was 18-Jul-2016 before 18:00, and it was here by 13:00. The email from Jolla stated that the package needs to be picked up at my local post office. However, that was not correct. TNT called me for customs clearing and that went quickly by phone. Luckily I asked whether pick up at t the post office is correct. Of course it was not, I don't think TNT co-operates with the mail service here. I could make an address change right away and the package was delivered to my work place just 90 minutes later. The package had left Hong Kong on 14-Jul-2016 19:04

ugeuder ( 2016-07-18 19:21:00 +0200 )edit

answered 2016-07-18 22:00:07 +0200

SaimenSays gravatar image

Today I got an SMS from TNTExpress Nürnberg, which tells me to call them. Id did so and they need my mail address to write me. The woman on the other side told me that custom wants an confirmation about the price, because they don't trust the declared one.

She also explained me, that there were 50 of these packages arriving today. So maybe all germans get there device as soon as we send them the PayPal documents :-)

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i am just curious, i also am about to receive mine in germany and the tracking page show alot of "receiver has been contacted" since last friday, but i never was contacted. how did they get your number ? and where did you call? tnt? what service number did you use?

cnlpete ( 2016-07-18 22:19:11 +0200 )edit

Jolla contactet me weeks ago, because I did not enter a number on my zendesk account. So I think they take it from there. It seems not to be a callcenter number, because I get to the responsible person instantly. The number in the SMS: 0911/35018634. They need a tranking number, but it is a different one from the Jolla shipping mail. Maybe you can ask them if they can not get in contact with you...

SaimenSays ( 2016-07-18 23:16:36 +0200 )edit

answered 2016-07-19 12:50:20 +0200

tex gravatar image

The tracking only started working an hour ago. Shipped July 14th, expected delivery August 5th. I'm in Finland. The wait.

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Well, today (Jul 26) I received an email from TNT where they asked for my name and identity number.

tex ( 2016-07-26 09:54:39 +0200 )edit

Aaaand it's here.

tex ( 2016-07-26 18:06:33 +0200 )edit

answered 2016-07-19 14:18:06 +0200

cilq gravatar image

Touchdown! Phone arrived at 10 am in Germany today. Can't wait to get home :)

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Asked: 2016-07-14 17:09:15 +0200

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Last updated: Oct 10 '16