tnt sms, invoice and tax, jollac shipping

asked 2016-07-17 15:47:27 +0300

955 ●18 ●32 ●38

updated 2016-07-19 12:37:08 +0300

Hi I just received the following sms from tnt: Für die Sdg.xxxx ex HongKong benötigen wir einen Zahlungsnachweis und einen Verzollungsauftrag.Bitte schicken Sie beides an de191kundenkontakt@tnt.de

does anybody has an idea? why was that not provided or done by jolla?

just checked my order within jolla shop. tax is already listed there.

Update1: I sent my jolla order and a confirmation for customs via email to tnt. Now one day later it seems they will deliver.

Update2: Jollac was now delivered, until now no further request for paying additional costs.

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I got the same SMS

mbpilotuser ( 2016-07-17 15:51:27 +0300 )edit

You're right, actually I expected Jolla to import the phones to Finnland and send them to the European destinations from within the EU.

jollajo ( 2016-07-17 15:51:59 +0300 )edit

..same here! Any Ideas which Documents they need exactly?

Lupus ( 2016-07-17 15:58:38 +0300 )edit

just tried to call tnt https://www.tnt.com/express/de_de/site/home/help-center.html first listening to music and as soon as i should get redirected, nothing!?

meldolion ( 2016-07-17 16:09:27 +0300 )edit

Hi, same here! I just wrote to Jolla support.

HansA ( 2016-07-17 16:38:33 +0300 )edit

translates; "we need a proof of payment and a customs clearance order"

Spam Hunter ( 2016-07-17 17:00:31 +0300 )edit

Just contacted TntExpress. They said, i should send them the proof of payment and asked at the mail for the costoms clearance document.. lets see! Meanwhile I also send my problem as a request to "community@jolla.com". This was recommended by the automated mail answer from zendesk: "If your request is regarding the THE SAILFISH COMMUNITY DEVICE PROGRAM and Jolla C, we kindly advise you to direct your query to community@jolla.com."

HansA ( 2016-07-17 17:29:02 +0300 )edit

Same here, I'll send the proof of payment to TNT see what happens.

duesselschorsch ( 2016-07-17 17:34:51 +0300 )edit

"As communicated before, there is more to this program than the Jolla C device." ;-) a cite from "Jolla C Shipping Update" https://blog.jolla.com/jolla-c-shipping-update/

jolladiho ( 2016-07-17 17:59:04 +0300 )edit

Update: I just looked at tracking status of my order and after I send the proof of payment, it switched back to green! From "contacted receiver for cutoms information" to "your order is processed at customs" I hope this means, it will be delivered soon. @duesselschorsch any updates on your order?

HansA ( 2016-07-17 19:22:25 +0300 )edit

I did not receive any SMS, and according to the tracking, my parcel was already processed by customs, and it's waiting in Nürnberg to be forwarded to Munich....someone else did not receive the sms?

lupastro ( 2016-07-17 22:23:13 +0300 )edit

@lupastro: same here, arrived at Nürnberg and was processed by customs without a problem

1. Juli 2016 00:54 (Ortszeit) NUERNBERG AIRPORT Sendung Wird Verzollt
1. Juli 2016 13:24 (Ortszeit) NUERNBERG HUB Sendung Wurde Weitergeleitet

Destination: ~Ulm

Some Time ago, when Pebble was new some Users reported, that not all German Customs Offices work equal ;)

nightmare ( 2016-07-18 00:23:28 +0300 )edit

Crap...

Juli 2016 00:27 (Ortszeit) NUERNBERG AIRPORT - 18. JULI 2016 00:27 Empfänger Für Zollabfertigung Kontaktiert -
Juli 2016 00:27 (Ortszeit) NUERNBERG AIRPORT - 18. JULI 2016 00:27 Kontaktieren Sie Tnt - Empfängerinfo Für Zollabfertigung Nötig

And no SMS or E-Mail from TNT..... :-(

lupastro ( 2016-07-18 07:51:57 +0300 )edit

Same here, no SMS (not possible, I passed a landline number) and no email.

Without providing any information to TNT status changed again to green with message "Sendung Befindet Sich Im Transitpoint/ Niederlassung". Somehow confusing their message states.

inta ( 2016-07-18 09:06:34 +0300 )edit

No SMS/mail from TNT here either (Vienna, Austria). Online tracking claims they did contact me, though. Something's wrong. I wrote a mail to TNT customer care right now to avoid further delays.

bennyV ( 2016-07-18 11:45:25 +0300 )edit

i got a call this morning from TNT, asked for my ID number for customs clearance, and seems like it has cleared the customs couple hours later.

Now im just worried about when will it come. It is already in helsinki, but the expected delivery date is still 3 weeks from now even tough it has cleared the customs... Besides we paid for a membership to a developer program that included a phone in it.. So shouldnt the phone come as "gift"....

Whippler ( 2016-07-18 12:13:33 +0300 )edit

I send TNT the Jolla Invoice (print as pdf) and "Erteilung einer Zollvollmacht" http://www.tnt.de/__C1257442002D0760.nsf/html/zoll_zollabfertigung.html

Now the package is in transit again, let's see how much I have to pay for it ...

max ( 2016-07-18 14:35:34 +0300 )edit

I got a call from TNT, customs asked them to ask me to provide them the order and payment confirmation via email.

tad ( 2016-07-18 14:42:44 +0300 )edit

so, i was happy too soon, they need my paypal info too. i'll get a e-mail from tnt with details tomorrow

nightmare ( 2016-07-18 17:59:29 +0300 )edit

Yeah, TNT says it's delivered. Unfortunately I'm at work – for the time beeing my neighbor might have fun with the Jolla C :) (Btw. I did not have to provide anything to TNT and/or the customs.)

inta ( 2016-07-19 11:50:35 +0300 )edit

Same SMS here as well for a Jolla C delivery to Germany via TNT. I'll send them the invoice and then see what happens.

raimue ( 2016-07-19 12:25:16 +0300 )edit

6 Answers

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answered 2016-07-17 18:00:42 +0300

Giacomo Di Giacomo

8691 ●117 ●144 ●160

updated 2016-07-17 18:01:40 +0300

Since the goods have been shipped from outside EU, you are the importer and it is your duty to provide payment information to the customs. The PayPal receipt should be enough, but I also sent the Jolla Shop invoice, along with my fiscal code or whatever is called your tax ID in your country. I was expecting myself that Jolla would have shipped the phones from Finland and I think that this would have been far less expensive.

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I somehow doubt that this information is sufficient. According to the (german) SMS, we need to provide a Verzollungsauftrag ( clearance order ) which allows TNT to process the clearance for us and the question where is this form (on the TNT website?)

bomo ( 2016-07-17 18:25:39 +0300 )edit

@bonanza as I commented on the first post. Tntexpress support said, they will send the clearence document to me as an answer to my email... still waiting..

HansA ( 2016-07-17 18:46:42 +0300 )edit

Mine is being delivered by TNT express. I've been asked for nothing. The tracking said:

16 July 2016 03:09 Liege Euro Hub Shipment Received At Transit Point.
16 July 2016 04:37 Nx8 Released By Customs

DaveRo ( 2016-07-17 19:19:37 +0300 )edit

Received the same SMS. Mailed them back the online-invoice (from shop), a copy of my PayPal-transaction from my paypal account and a few lines of text: "Ich beauftrage hiermit die Firma TNT, die Verzollung der Ware für mich vorzunehmen.
Ich erhalte die Ware als privater Empfänger und bin nicht vorsteuer-abzugsberechtigt.
Die Zahlung der Mehrwertsteuer habe ich, wie beiliegender online-Rechnung der Firma Jolla Oy, Finnland, zu entnehmen ist, bereits an den Anbieter geleistet."

After that the status on TNT-Tracking-Page switched back to "Wird verzollt"

jcoder ( 2016-07-17 19:31:31 +0300 )edit

@jcoder.... I wrote almost the same mail and TNT is processing the package now ;) Can't wait until Tuesday :-)

vision ( 2016-07-17 19:51:45 +0300 )edit

answered 2016-07-18 12:10:38 +0300

AkiBerlin

8166 ●106 ●138 ●135

tracking information said TNT would contact me for customs and address. They never did, however:

Jolla C was just delivered!

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same here - after some confusion:

Zollpapiere In Prüfung Durch Zoll, Verzögerung Möglich

Kontaktieren Sie Tnt - Empfängerinfo Für Zollabfertigung Nötig

Empfänger Für Zollabfertigung Kontaktiert

now tracking says (09:54 uhr) its "out for delivery"...

peter-berlin ( 2016-07-18 12:45:54 +0300 )edit

Did they contact you before the actual delivery? E.g. for a precise delivery time? Any experience how TNT handles the delivery when I'm not at home?

bomo ( 2016-07-18 13:46:21 +0300 )edit

no contact from (the horrible company) TNT, I only view the tracking list.

now tracking says (11:53) Ware Ist Verzollt, Weiterleitung Gemäß Fahrplan - released by customs

back from "out to delivery" to "on the way" (in transit)

peter-berlin ( 2016-07-18 14:13:16 +0300 )edit

13:18 delivered :-)

peter-berlin ( 2016-07-18 14:20:29 +0300 )edit

Congrats, did you have to pay anything at the delivery? Did you have to be there in person or can also other people from your household accept the parcel? Thanks a lot!

jollcob ( 2016-07-18 15:14:27 +0300 )edit

answered 2016-07-26 14:48:13 +0300

Ta_das
291 ●11 ●19 ●23

updated 2016-07-26 17:16:51 +0300

My JollaC shipping completion was harassing, but finally I have managed to find the agreement with TNT Lithuanian person I dealt with and resist her request to pay customs clearance fee and extra VAT.

My experience is also here: https://together.jolla.com/question/139221/bought-jolla-c-from-jollas-eshop-but-they-send-it-from-china/

I wonder how successful/straightforward was customs clearance process for other Lithuanian Jolla C shipments. Was I the only in Lithuania unlucky one who dealt with the particular TNT Vilnius department broker, who I presume was dishonest. May be customs clearance was without troubles in other TNT offices in Lithuania?

I do not know should I create new post, thus I am asking here, hoping Jolla C buyers in Lithuania will find it and share their experience.

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answered 2016-07-18 11:56:34 +0300

evo3de

13567 ●164 ●227 ●231

http://www.tomatenmark.ne...

Seems to be that i´m one of the lucky guys who pass the clearance without problems:

Juli 2016 06:59 (Ortszeit) Cologne Airport 15. Juli 2016 06:59 Sendung Wird Verzollt
Juli 2016 11:27 (Ortszeit) Liege Euro Hub 16. Juli 2016 11:27 Sendung Wurde Weitergeleitet
Juli 2016 06:57 (Ortszeit) Cologne Airport 18. Juli 2016 06:57 Sendung In Der Umschlagbasis Eingetroffen

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answered 2016-07-19 01:24:57 +0300

chalupa
1568 ●16 ●23 ●28

updated 2016-07-20 18:17:06 +0300

For me it looks like I'm in the nasty side: TNT here is requiring a full custom declaration that includes added taxes and some extra fees for the bureaucratic service. Already tried to contact Jolla's zendesk service but to no avail since I only got automatic reply since they are still on vacation term. It doesnt sound any nice but I'll try to get it through (and hope the "damage" will be reduced to some days more of delay before delivery).

Update: Fortunately as expected, after some fuzzing with custom forms and two days later, I got it safely.

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For me also...the parcel was sent from Nürnberg to Munich and back to Nürnberg for 'physical inspection' (confirmed by TNT).

@Jolla: you did not solve this well. with FedEx and DHL there weren't these problems. TNT are known for this things, so that they can get some 'processing fees' from the recipient.

lupastro ( 2016-07-19 09:07:45 +0300 )edit

For me it was totally enough to send them the Jolla shop bill and the Paypal mail. Sent it yesterday and now it is in delivery.

cjk ( 2016-07-19 09:09:44 +0300 )edit

weird, I didn't have any problems with TNT, never do actually. They said delivery would be on the 18th before 18:00 and sure enough, I received my phone yesterday morning. No text messages, no inspection, no tax problems, just super fast delveriy. I live in the Netherlands by the way. Usually DHL and especially FedEx cause a lot of trouble, so I'm happy TNT did the final delivery.

Andrik ( 2016-07-19 10:08:52 +0300 )edit

answered 2016-08-23 21:25:53 +0300

Hawkboy
281 ●8 ●12 ●19

updated 2016-08-24 11:43:18 +0300

Today I got an invoice in the mail from TNT for handling the customs (32,76 Euro and they add 15 Euro for themselves handling fee). But I never got a mention of it from TNT before. The JollaC was delivered on the 18th of July without any warning or message about customs. I live in the Netherlands. First thing I did was contacting TNT, waiting for an answer from them. I would have never accepted the package if there would be an extra custom charge. I wonder if other Dutch buyers also got an invoice from TNT out of the blue. I'm a bit pissed about it, not just at Jolla for this but even more at TNT for sending me an invoice.

edit: I got a typical non-answer today from TNT that I have to pay because that is the law. Just their standard email they send back to everybody I guess. Not a single answer to any of my questions. I wonder if other Dutch users get the same answer and if we maybe can take some action together to TNT?

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With me, it was a bit weird... I am from the Netherlands and received my Jolla C last month, but got an invoice just today. I don't think we are liable for the costs, I even think they just made a mistake at TNT. I have e-mailed them today and hope there will be an answer tomorrow.

Xmasjos ( 2016-08-24 00:23:38 +0300 )edit

You should inform TNT that you have already paid the taxes and provide the PayPal and Jolla shop invoices as a proof. If that doesn't work, then contact Jolla's support.

penpen ( 2016-08-24 17:25:58 +0300 )edit

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