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Bug: Clicking on email notification opens blank e-mail [released]

asked 2013-12-25 17:45:21 +0300

temp2264 gravatar image

updated 2014-07-12 04:12:12 +0300

simo gravatar image

If you click on your email notification it will open a blank e-mail you need to go back first and open it again before you can read you e-mail.

Edit: the bug has been resolved in

Re-opened 20.2.2014 cause several people have reported that the bug still exists in

Edit: This question is waiting for confirmation of a fix to finally get this solved and closed, see answer by @VDVsx

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The question has been closed for the following reason "released in a software update" by VDVsx
close date 2014-12-18 17:49:22.093336


This is definitely a bug. Sometimes it happens even if you open a just received email, and you have to go back to the list of emails and re-open it.

clau ( 2013-12-25 17:47:34 +0300 )edit

yup,i have it also...was just on my way to report bug,but you were faster :)

Miki ( 2013-12-25 17:58:46 +0300 )edit

I have the same issue when there is only one new email. If there is more than one new messages, clicking the notification will open the inbox folder (as it should).

kolu ( 2013-12-25 17:59:12 +0300 )edit

I have seen that too.

ortylp ( 2013-12-25 21:34:53 +0300 )edit

Edit: changed e-mail to read email in question title, to make it easier to find with text search.

foss4ever ( 2014-01-06 22:49:55 +0300 )edit

5 Answers

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answered 2013-12-25 21:50:38 +0300

VDVsx gravatar image

updated 2014-02-20 14:59:42 +0300

foss4ever gravatar image

Yup it's a bug related to opening single HTML email, is fixed in next update (

Edit: Fixed in, Naamankajärvi. Please comment here if you still see some problems. Also comment here if you can confirm this being fixrd.

Edi2: fix does not remove the isssue in the problem is still present for some.

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From: https://together.jolla.com/question/3612/release-notes-software-update-2-1025/

"Fixes an issue related to opening a html email via notification"

Tanghus ( 2013-12-28 01:17:29 +0300 )edit

Just tested this i am still getting blank e-mails if i open it from notifications i am running the lasted version of sailfish

temp2264 ( 2013-12-28 02:06:04 +0300 )edit

Confirming this is NOT fixed in I received an HTML email this morning (I updated to yesterday), tapped on the "1 new email" notification and got a blank white screen - had to go back to the inbox and open the email before I could see its contents.

Milhouse ( 2013-12-28 14:19:15 +0300 )edit

Can also confirm issue is not fixed in

Sailor ( 2013-12-28 14:56:12 +0300 )edit

bug still exists on for me, too.

casanunda ( 2013-12-30 12:49:28 +0300 )edit

answered 2014-04-01 23:59:53 +0300

Eische gravatar image

updated 2014-05-03 10:41:56 +0300

The bug is still there, even in But it seems to happen not so often as before. Some html-mails are opened correctly when tapping on the notification, some only show a blank page. Swiping back in the mail app to inbox and opening the mail again displays the mail correctly.

UPDATE: on version the bug is NOT FIXED. Blank page is shown for example when opening one of those daily advertisement emails sent by Amazon.de by hitting the notification.

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answered 2014-06-09 21:02:04 +0300

VDVsx gravatar image

Improved in Sailfish, Saapunki, I still can't reproduce, if some still see this with this SW release please comment here with following info:

  1. Email app was open when notification was clicked ?
  2. Any other apps open ?
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The behavior has actually increased with, compared with the two previous releases (I've just got my phone back from screen replacement, so I haven't had that much time with yet, but I've got it twice in two days now).

  1. Yes
  2. Browser, tweetian, settings, phone, Jolla store, calendar, lighthouse

The difference I've noticed compared to previously is that I don't even get the dots in upper left, to go back to the list view. Instead I'm forced to close the email app to make it usable again.

Mohjive ( 2014-07-13 10:29:35 +0300 )edit

@VDVsx: Just now I had it again. The only applications I had open now was mail and phone. The last active state the mail app was before the screen lock was showing another html message.

What I did

  1. Open an html email in mail application
  2. lock the screen with the hardware button
  3. answer an incoming call using screen
  4. hang up call using bt headset
  5. let the screen auto-lock
  6. receive one email
  7. double-tap to wake screen
  8. swipe up to notifications screen
  9. tap email icon and got blank email showing in mail app

I was able to zoom in and out of the message and the back "dots" disappear if I leave it zoomed in. The "show images" header was showing which broke the dots if I zoomed in, so that I couldn't get them back regardless how I zoomed. When tapping "show images" the header disappeared and I could get the dots back if I zoomed out, but I still had blank email.

Mohjive ( 2014-07-14 18:05:54 +0300 )edit

Completely reproducible. Leave mail app open with an html mail showing. Next time you wake your phone, go directly to notification screen and tap a mail notification there will be a blank mail showing. Happened to me three times in a row now. Still just mail and phone app open. This is with

Mohjive ( 2014-07-14 19:54:04 +0300 )edit

@Mohjive - Thanks for the info, I can reproduce with the open email viewer :)

VDVsx ( 2014-07-15 16:28:58 +0300 )edit

@VDVsx: great! Now we're just waiting for a fix. :P

Mohjive ( 2014-07-15 17:05:18 +0300 )edit

answered 2014-12-18 17:49:08 +0300

VDVsx gravatar image

This should be gone for good in, Vaarainjärvi, at least was not seen for long, if you still see this after the update, please comment here.

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answered 2014-02-01 10:18:31 +0300

janick gravatar image

updated 2014-02-22 13:20:33 +0300

foss4ever gravatar image

I can confirm this bug squashed. This issue has been solved in update.

Edit: the issue has not been resolved in 1.0;3.8 as here are many reports of it being still.around.

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No, it is not solved. I still have the bug with update.

Silwer ( 2014-02-01 11:31:10 +0300 )edit

@Silwer - What version of email app do you have ? you can check that from the store.

VDVsx ( 2014-02-03 10:00:22 +0300 )edit


Silwer ( 2014-02-03 10:20:24 +0300 )edit

@Silwer - Can you describe what are you doing and what you see ?

VDVsx ( 2014-02-03 11:05:51 +0300 )edit
1 did not fix the bug for me. Still the same white page if i open a htm mail from notification. email app version: 0.0.86-10.23.1.jolla

nalle ( 2014-02-04 20:12:23 +0300 )edit

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Asked: 2013-12-25 17:45:21 +0300

Seen: 1,731 times

Last updated: Dec 18 '14