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can't connect to O2's 3G [answered]

asked 2013-12-25 17:48:10 +0300

zeenix gravatar image

updated 2013-12-25 17:48:39 +0300

can't connect to O2's 3G in UK. Have submitted a ticket a week ago but no reply. Can I return the device cause this is a deal breaker.

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The question has been closed for the following reason "the question is answered, an answer was accepted" by stezz
close date 2014-02-01 20:57:35.114573


The ticket: https://jolla.zendesk.com/requests/4023

zeenix ( 2013-12-25 17:54:41 +0300 )edit

2 Answers

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answered 2013-12-25 17:54:19 +0300

leszek gravatar image

Do you have the correct APN settings set in Systemsettings -> Mobile Network -> Long Press on the first entry and hit edit. APN should be: mobile.o2.co.uk Username: o2web Password: password

Hope that helps.

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It indeed helps. Thanks so much! I did not know of the 'long press' feature. I was expecting a menu item or an setting option for that, similar to whats in N9. I don't understand why they didn't follow the N9 UI design. :(

zeenix ( 2013-12-25 18:08:36 +0300 )edit

Thanks for the post, was having the same problem here... All sorted now :-).

Furrykub ( 2014-05-15 13:52:55 +0300 )edit

The APN depends on the type of contract. For Pay & Go it's payandgo.o2.co.uk. See here: http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=19041


Btw the location for this setting on Jolla is the most obscure ever. I would never have thought to do a long press on that first item...

Setok ( 2014-08-14 01:30:49 +0300 )edit

answered 2013-12-25 17:56:20 +0300

See https://together.jolla.com/question/942/did-you-have-trouble-with-your-jolla-not-discovering-gprs3g-data-settings/ as well in case anybody else has a similar issue

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Asked: 2013-12-25 17:48:10 +0300

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Last updated: Dec 25 '13