Ask / Submit
0

can't connect to O2's 3G [answered]

asked 2013-12-25 17:48:10 +0300

zeenix gravatar image

updated 2013-12-25 17:48:39 +0300

can't connect to O2's 3G in UK. Have submitted a ticket a week ago but no reply. Can I return the device cause this is a deal breaker.

edit retag flag offensive reopen delete

The question has been closed for the following reason "the question is answered, an answer was accepted" by stezz
close date 2014-02-01 20:57:35.114573

Comments

The ticket: https://jolla.zendesk.com/requests/4023

zeenix ( 2013-12-25 17:54:41 +0300 )edit

2 Answers

Sort by » oldest newest most voted
2

answered 2013-12-25 17:54:19 +0300

leszek gravatar image

Do you have the correct APN settings set in Systemsettings -> Mobile Network -> Long Press on the first entry and hit edit. APN should be: mobile.o2.co.uk Username: o2web Password: password

Hope that helps.

edit flag offensive delete publish link more

Comments

1

It indeed helps. Thanks so much! I did not know of the 'long press' feature. I was expecting a menu item or an setting option for that, similar to whats in N9. I don't understand why they didn't follow the N9 UI design. :(

zeenix ( 2013-12-25 18:08:36 +0300 )edit

Thanks for the post, was having the same problem here... All sorted now :-).

Furrykub ( 2014-05-15 13:52:55 +0300 )edit

The APN depends on the type of contract. For Pay & Go it's payandgo.o2.co.uk. See here: http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=19041

http://www.geeksquad.co.uk/articles/o2-apn-settings

Btw the location for this setting on Jolla is the most obscure ever. I would never have thought to do a long press on that first item...

Setok ( 2014-08-14 01:30:49 +0300 )edit
1

answered 2013-12-25 17:56:20 +0300

See https://together.jolla.com/question/942/did-you-have-trouble-with-your-jolla-not-discovering-gprs3g-data-settings/ as well in case anybody else has a similar issue

edit flag offensive delete publish link more

Question tools

Follow
1 follower

Stats

Asked: 2013-12-25 17:48:10 +0300

Seen: 328 times

Last updated: Dec 25 '13