[bug] phone does not ring/display anything on incoming call [duplicate]

bug
jollac

asked 2016-09-11 14:50:15 +0300

977 ●18 ●24 ●28

I use Jolla C as my main phone (as I used to do with Jolla 1 for 2 years), but I fear that I've to abandon it because several people told me that I don't reply at their calls.

The reason I do that is because Jolla C is silently ignoring the calls: NO incoming call is shown on the screen, NO "missed call" notification and the phone does not ring. It seems that when this happen, SMSes are not fetch neither. This occurs every 2/3 days and after a reboot the phone works again. Now I reboot every day to be safe. I could try a factory reset, but maybe some dev is interested to see some output when this bug occurs?

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The question has been closed for the following reason "duplicate question" by cuh7b5
close date 2016-11-28 16:53:22.215333

Comments

5

I have the same issue with my Jollac since the 2.0.2.51 release. Phone stops (at random) responding to incoming and outgoing calls.

Today I tried to call someone. After dialling my Jolla tried to connect, displayed a message like 'problem with network' and gave the 'network unavailable'-sound. But the other person received my call but heard no sound. He tried to call back but my phone did not receive the call. After a reboot of my Jolla everything worked again.

Marco ( 2016-09-12 20:41:33 +0300 )edit

7

We are investigating this internally, JB#35780 - we believe that there is an issue with rild.

chris.adams ( 2016-09-13 09:53:16 +0300 )edit

@Marco yes, exactly that!

ilpianista ( 2016-09-13 21:38:41 +0300 )edit

I have the same issue.

I have to reboot the phone and then it works again for a while.

mbpilotuser ( 2016-09-13 21:58:25 +0300 )edit

The last few days I've used the Prefer 3G Network mode. It could be coincidence, but so far I didn't notice any issues. Slower internet but the phone is working.

Marco ( 2016-09-17 16:51:40 +0300 )edit

1

answered 2016-11-28 16:53:12 +0300

cuh7b5

1218 ●15 ●32 ●35

Duplicate of https://together.jolla.com/question/145376/bug-20251-jolla-c-could-not-receive-smsphone-call/

Although this post is earlier than the linked one but there are more detailed answers and logs there. I am closing this ticket to handle the issue in one thread.