[bug] Jolla C, could not receive sms/phone call [released]

Tracked by Jolla

asked 2016-09-17 02:10:41 +0300

Whippler
4422 ●48 ●60 ●65

updated 2017-09-30 13:21:24 +0300

BonoNL
2871 ●28 ●39 ●43

So earlier today i was supposed to get couple sms messages that the item i ordered is ready for pick up, but never received them and had to rely on the email notifications. And later on i missed a call that never ringed or showed up on the phone.

So i asked a friend to call me. It booped normally on his end as if waiting for answering the call. But on my end nothing happened, Jolla C never ringed.

after rebooting the device i got the sms messages. and calls started working, pretty serious bug, missed my pizza too :/

sonera in finland, data on 4G, sometimes dropping to 3g.

Update 26/4/2017: Still not fixed in 2.1.0.11

Update: 16/7/2017: I did play around with two aqua fishes and find-my-jolla app. did send the magic word from both devices to the other. While i was able to send sms and the other one did receive, mine did not receive a single one untill reboot.

Update 30-09-2017 In my case it was fixed with the 2.1.1.26 update. Can we confirm that it has been fixed so we can close this question?

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The question has been closed for the following reason "released in a software update" by BonoNL
close date 2018-09-26 22:30:34.172976

Comments

Country, carrier, technology (3G, 4G?)

ossi1967 ( 2016-09-17 08:09:34 +0300 )edit

8

I have the exact same issue with my Jolla C, though I have observed it only with calls and not messages. I have at least three confirmed cases where the other party tried to call me and it looked like it was ringing on its side, but nothing showed up on my phone. Not even a missed call notification, it's like the call never happened. I was reluctant to report it until now because I wanted to eliminate the chance of an app or a patch etc. interfering... I have removed scumstopper app and removed all network change settings from Situations app to see if it would help, but the problem with this bug is you cannot reliably reproduce it or be sure it has gone away. Please Jolla, pay attention to this issue because it certainly is a showstopper....

thisisme ( 2016-09-17 15:14:56 +0300 )edit

1

I have the same on Aqua Fish, both on 2.0.2.48 and 51 versions

x1f ( 2016-09-19 13:48:54 +0300 )edit

1

It did happen for me with 2.0.5.6 on a Jolla C. I only noticed, when my Mom called me on the landline at home, asking me if I was okee and why I would neither answer to calls or SMS text messages.

The Jolla C had an uptime of ~10 days by then and I think I at least disabled SIM card 2 in that period.

I'm using Swisscom (4G enabled) in SIM1 and SIM2 is 3AT card, but only enabled when I go to Austria.

Venty ( 2016-12-12 15:01:15 +0300 )edit

2

I can't understand how this is not treated as a release showstopper by Jolla...

thisisme ( 2016-12-12 19:01:27 +0300 )edit

15

answered 2016-09-17 16:02:51 +0300

ilpianista

977 ●18 ●24 ●28

https://scarpino.dev/

updated 2016-09-17 16:04:49 +0300

Same for me as reported here where chris said:

We are investigating this internally, JB#35780 - we believe that there is an issue with rild.

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5

Thanks for that, I'm glad they're already investigating it!

thisisme ( 2016-09-17 16:15:04 +0300 )edit

1

answered 2016-09-20 03:56:09 +0300

vinbk22

11 ●1 ●3

is the same problem: https://together.jolla.com/question/143701/bug-phone-app-freezes-on-jolla-c-20251/

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1

Yeah same with Intex https://together.jolla.com/question/143088/intex-call-missing-phone-app-not-working/ In Finland also but operator is DNA

MJolla ( 2016-09-21 12:20:47 +0300 )edit

2

answered 2016-09-30 17:59:13 +0300

TMavica

5514 ●89 ●132 ●124

http://twitter.com/TMavic...

For whom ever have this bugs, please provide log file for help debug

In terminal, type this command then reboot setprop persist.radio.ril_log_enabled 1

When the bugs happened, means you can dial or receive call, check /data/misc/radio/ril_log and send to Jolla in anyway

PS: Keep look at the file become too large size

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I've enabled the log on Friday and try to call every few hours, but so far everything keeps working.... No clue how to reproduce it, but I'll keep trying!

Marco ( 2016-10-03 20:19:52 +0300 )edit

1

Just before rebooting my phone for the 2.0.4 release, I got a call. After this call my phone stopped responding to new calls. I've submitted a support request on zendesk with the logfiles (30108)

Marco ( 2016-10-05 13:10:18 +0300 )edit

1

answered 2016-10-11 18:10:53 +0300

TMavica

5514 ●89 ●132 ●124

http://twitter.com/TMavic...

For someone request, I post in here also. This is the log of ofono rild , that about this bugs happened, I used this Ofono logger . Maybe this can help Jolla to figure out whats the problem.

Ofono Log file

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2

answered 2016-10-26 12:54:17 +0300

itdoesntmatt
678 ●9 ●17 ●15

i am experiencing the same. it is such an horrible bug. made me discuss with people for not recalling them. fix it or i will have to ditch sailfish

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0

answered 2016-10-26 21:30:15 +0300

louisbob
2133 ●26 ●42 ●38

Hi, I also have this issue with 2.0.4.13. This is REALLY annoying and I can't use Jolla C anymore today... People that are trying to join me are hearing the beep for waiting for an answer, but nothing happen on the Jolla. Also text message can't be sent nor received.

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1

answered 2016-10-26 22:06:01 +0300

babydoc056
11 ●1 ●3 ●3

Same problem here on Intex Aquafish (2.02.51) It happens randomly, and there's no way to know that you're in trouble. Till this is solved I can't use Aquafish anymore. Will return to jolla 1.

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0

answered 2016-10-26 23:35:46 +0300

Moshroom

1563 ●19 ●24 ●26

http://www.univelka.net/n...

Yes, same here. I like how Jolla C looks, but it's too unreliable for everyday use. Moving my SIM card out now :(. Noticed something that might help fixing the problem: For me the problem usually occurs when I travel by train between Seinäjoki and Tampere. There is a part where the train tracks go through a swampy area where there is no network. Going through that area usually kills Jolla C and the only way to get the connection back is to reboot. So probably it has something to do with not being able to reconnect to the network after temporarily losing connection.

I think it also sometimes lost mobile data if somebody called when a certain Android app (namely Podcast Addict, maybe Pokemon GO too) was active.

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1

answered 2016-10-27 01:50:08 +0300

3r00k5
33 ●1 ●3 ●5

got this too. This https://jolla.zendesk.com/hc/en-us/articles/202505018#13 seemed to sort

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Comments

1

I have this problem and my sim isn't 4G so changing from 4G to 3G can't be only situation which affects this.

MJolla ( 2016-12-07 18:32:52 +0300 )edit

Idiot work around. If I have a phone(JollaC) witch supports 4G and I'm paying for a 4G subscription it should simply work.

BonoNL ( 2017-03-05 23:07:34 +0300 )edit

2

answered 2016-11-28 10:43:05 +0300

cuh7b5

1218 ●15 ●32 ●35

updated 2016-11-28 15:56:46 +0300

I have updated to 2.0.5.6 a week ago, the problem did not occur since then on my Jolla C. Anyone can confirm that the bug is solved? I see that ofono has been updated.

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still present in 2.0.4.14 =(

mvdm ( 2016-11-28 15:07:52 +0300 )edit

2.0.5.x is newer than 2.0.4.x...

cuh7b5 ( 2016-11-28 16:31:10 +0300 )edit

2

The problem still exists on 2.0.5.6. :(

cuh7b5 ( 2016-12-05 10:21:36 +0300 )edit

[bug] Jolla C, could not receive sms/phone call [released]

The question has been closed for the following reason "released in a software update" by BonoNL
close date 2018-09-26 22:30:34.172976

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[bug] Jolla C, could not receive sms/phone call [released]

The question has been closed for the following reason "released in a software update" by BonoNL close date 2018-09-26 22:30:34.172976

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The question has been closed for the following reason "released in a software update" by BonoNL
close date 2018-09-26 22:30:34.172976