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J1 - touchscreen partially not working

asked 2016-10-09 14:59:30 +0300

ray-ven gravatar image

Hey Sailors,

I think it's a kind of stupid question, but I'll ask it anyway. Out of a sudden one line (about 3mm) of the touchscreen doesn't react to touch nor swipe actions anymore. I didn't drop or scratch it in any way. It's in the middle of the screen, so the phone can't be used very well. I dismantled the phone completely but couldn't find anything unusual. Is there in any way the possibility that it's software related? I updated to 2.0.2 recently and thought it could have to do something with the update. I know - wishful thinking - I just don't want to buy another phone. The only other phone which comes to my mind is the fairphone 2, but there's no official sailfish support yet :-(

please help me out, Ray

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have you tried csd tool to test the screen ?

pawel ( 2016-10-09 15:57:35 +0300 )edit

btw i will get aquafish next week. you can have my old jolla for screen replacement ... 20 bucks + shipping. or you buy also aquafish

pawel ( 2016-10-09 15:58:29 +0300 )edit

pawel, I tried csd, the multitouch test shows this horizontal line perfectly.... I'd love to buy your old phone!!! Would you ship to germany? Ray

ray-ven ( 2016-10-09 16:19:31 +0300 )edit

shipping to germany is no problem. i can send you a picture beforehand too. i will get my phone on wednesday so should be able to transfer my account and all over the weekend pawel

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pawel ( 2016-10-09 16:46:26 +0300 )edit

My screen has shattered completely. In November 2015, asked Jolla Care how to get my phone repaired. Their answer was postponing: Due to an unforeseen situation with spare parts, we are not able to accommodate out of warranty repair requests for screen replacement at this time. They also offered to contact me when "the situation has been rectified", but we all know they're out of the hardware business at all by now. I never heard of them again. I was able to use my J1 with a shattered screen until about a month ago, when the touch screen finally went into a random ghost finger generator (tm), entering the PIN is impossible now. I'd love to recover data from this phone or replace the screen with a piece from a bricked phone. I could not find a bricked J1 on offer anywhere, though.

Maus ( 2016-10-09 17:46:23 +0300 )edit

3 Answers

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answered 2016-10-09 15:24:27 +0300

Kollin gravatar image

I had the same issue. After a month it progressed to level at which half of the display does not respond to swipes. I was forced to buy Aquafish.... :/

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answered 2016-10-09 15:49:03 +0300

juiceme gravatar image

Such screen problems are unfortunately HW related in maybe 95% of the time. The capacitive matrix on that area of the screen has broken, maybe internal connection shortcut inside the glass.

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answered 2016-10-09 16:18:26 +0300

ray-ven gravatar image

Probably my own question is a dupe of this question

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Asked: 2016-10-09 14:59:30 +0300

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Last updated: Oct 09 '16