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Media (player) will not start after 2.0.4 upgrade if language is Norsk or Dansk [released]

Tracked by Jolla (In release)

asked 2016-10-20 11:01:41 +0200

updated 2016-10-25 09:05:22 +0200

After upgrading Sailfish OS to Fiskarsinjoki the Media application (music player) will not start. I discovered this around one week ago and have tried various tricks to solve the issue.

My music files are stored on a 32 GB SD card, in top-level directory Musikk with one subfolder per album and, as far as I can recall, all in OGG format. International characters (such as the Norwegian characters æ, ø and å) are used in both directory names and file names. This has not been an issue before, the SD card contents have not changed since before the update to

I tried using the utility in settings to clear the media database, but that did not help. I can access and play the files from file manager (Cargo Dock). The application Muuzik! also works (nearly) fine - but it has an issue with the international characters.

I have now updated Sailfish OS to - but there is no change in behaviour with regards to this problem.

I thought I would try one more solution before reporting the bug. I shut down the phone and removed the SD card. After restarting the phone the Media application could be started. I reinserted the SD card, and the Media application immediately updated its display with the songs, albums and artists available on the SD card. However, after closing the Media application it will not start again.

Edit 2016-10-25: Updated title to reflect the latest finding; this is a language-specific bug that applies to Norwegian and Danish, but not to other West-European languages or Russian (I have not tried the more exotic (to mee) languages). Added link to Fiskarsinjoki release notes. Added media-player tag

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The question has been closed for the following reason "released in a software update" by Kjetil Kilhavn
close date 2016-11-25 00:59:37.479093


Remove and reinstall the media application.

Edz ( 2016-10-20 13:24:50 +0200 )edit

I wish the solution was that simple... I must admit I had not tried reinstalling the application, but now I have, and it did not solve the problem. I have also rebooted the phone after reinstalling.

Kjetil Kilhavn ( 2016-10-20 21:38:17 +0200 )edit

It turns out the reinstall made matters worse. Now the application will not start at all, with or without SD card in the phone. :-(

Kjetil Kilhavn ( 2016-10-25 06:43:48 +0200 )edit

I am home from work with 2 sick kids today, so some time was available for more experiments. It turns out to be a language-specific problem. The only languages I have tried in which it will not start are Norwegian (Norsk) and Danish (Dansk). And I have tried a few... which means it works fine in German, English, English (US), Spanish, French, Italian, Polish, Portuguese, Finnish, Swedish and Russian.

What have Norwegians and Danes done to make the Finns hate us?

Kjetil Kilhavn ( 2016-10-25 08:57:20 +0200 )edit

Thanks for the interesting report! A bug has been filed on this. Jolla R&D will start investigating this Scandinavian issue.

jovirkku ( 2016-10-25 10:51:20 +0200 )edit

1 Answer

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answered 2016-11-25 00:59:10 +0200

The release notes for 2.0.5 Haapajoki indicates the problem has been corrected. I have updated to (early access release) and can confirm that I have not had the problem after the update.

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Asked: 2016-10-20 11:01:41 +0200

Seen: 293 times

Last updated: Nov 25 '16