No sound after listening audio files (last system update installed)

asked 2016-10-28 00:00:31 +0300

sylvaing
73 ●2 ●3 ●8

updated 2016-10-28 00:02:54 +0300

Since today, I have a sound problem with my Jolla 1. I was listening a mp3 file, then I ansewerd a phone call, and suddenly I couldn't hear any sound at all. The volume was automaticly turned off, but even if I increase the volume, there was still no sound. Fisrt time, I rebooted the device and it crashed during several minutes with the red LED. I removed the battery, turned on the device, and the sound was back during some minutes, and then there was again no sound, even if I increase the volume with the side button. i tried several times to reboot and to turn off completly the device, but the problem is still here. Changing the ambiance doesn't change anything. On the device, I have the last software update.

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I just tested with the earphones and the sound is ok. It is with the speakers that there is no sound at all.

sylvaing ( 2016-10-28 00:34:06 +0300 )edit

maybe this can help you?

rgrnetalk ( 2016-10-28 01:03:57 +0300 )edit

@rgrnetalk: thanks for the information, I have run the test for the speaker, and it was ok.

sylvaing ( 2016-10-30 21:42:40 +0300 )edit

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Thanks for the answer. I think the problem is a software problem because yesterday, I had also a problem with the email application which crahed several times when I wanted to check the new messages. After a new reboot, everything was running smoothly again, even for the sound. I hope that this was a temporary problem. I will aslo check the connectors as you did to prevent another problem.

sylvaing ( 2016-10-30 21:49:29 +0300 )edit

No sound after listening audio files (last system update installed)

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No sound after listening audio files (last system update installed)

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