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[bug] Backup during update download not working

Tracked by Jolla (In release)

asked 2016-12-01 11:17:49 +0300

jaine gravatar image

updated 2017-04-12 10:23:01 +0300

When selecting "create backup" during update download, the backup process is stuck and the backup doesn't even seem to start. When doing it normally from the settings, it works. Both cases are using the backup to OneDrive option.

Edit: problem persist in 2.0.5.6 when updating to 2.1.0.11

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Hi, which OS version did you have in your device when running into this issue? Which device was it: Jolla1 or JollaC?

Namely, there was a fix to this issue in 2.0.4.14. If you had that version in the device when updating to 2.0.5, then the backup issue should not have happened. We are investigating.

jovirkku ( 2016-12-01 12:59:48 +0300 )edit
2

I have had the same issue on my Jolla1. I am using Dropbox, and have updated from 2.0.4.14 to 2.0.5. It was exactly the same issue I got when updating to 2.0.4.14, so I was surprised too.

Tofe ( 2016-12-01 15:30:56 +0300 )edit

Jolla C with similar case than @Tofe

jaine ( 2016-12-02 11:36:52 +0300 )edit

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answered 2017-04-12 10:45:09 +0300

jiit gravatar image

The fix will be available in the next update; unfortunately you will see the issue during 2.0.5.6 > 2.1.0.11 update as well (hopefully for the last time). Thank you for the report.

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Asked: 2016-12-01 11:17:49 +0300

Seen: 160 times

Last updated: Apr 12