buttons on last row inactive

asked 2017-01-11 10:15:45 +0200

dodol gravatar image

I'm using Jolla version and today I had noticed that I can't click on the last row in my phone app (Call btn), messages app (?123 etc.) and email app(?123 etc.). When I change the orientation in messages and email app, I then can click on them, but can't click on buttons on my right(letter p, for example).

However, when I invoke the app grid, I can invoke the applications that are on the last row (the apps start).

I don't know if that makes any sense to you guys

thanx, dodol

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Go to the dialer, enter a phone number, dial *#*#310#*#*. This will launch the CSD tool. Perform the Surround touch test and check if it passes or fails. By the way, what is your device?

Giacomo Di Giacomo ( 2017-01-11 10:23:45 +0200 )edit

I can dial, but can't click an Call btn. btw, am using jolla 1 phone...

dodol ( 2017-01-11 10:26:59 +0200 )edit

Dial the number I typed above and run CSD, then run the Surround touch test. This will exclude (or maybe confirm) touch panel failure.

Giacomo Di Giacomo ( 2017-01-11 10:31:39 +0200 )edit

Sorry, managed to invoke CSD tool. Anyway, sorround touch test doesn't pass. The last row and bottom left and right boxes are not green

dodol ( 2017-01-11 10:34:06 +0200 )edit

Sorry but this looks like a hardware failure. This could be a connector issue, or the touch panel that got damaged. I don't know if Jolla or anyone else can fix it.

Giacomo Di Giacomo ( 2017-01-11 11:01:43 +0200 )edit