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upgraded and ended up with a bricked phone [answered]

asked 2017-02-16 16:05:24 +0200

Gyrniff gravatar image

updated 2017-02-17 13:40:00 +0200

jiit gravatar image

Hi Jolla, I just did an upgrade of my Jolla phone and ended up with a bricked phone ;( A reboot will only show the white "Jolla" text, blank and then nothing. The SD card is probably trashed - only a few files can be read.

Do you have any ideas on how I can fix my Jolla again ?

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The question has been closed for the following reason "the question is answered, an answer was accepted" by alain
close date 2017-02-17 14:43:03.659307

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answered 2017-02-16 16:39:23 +0200

nick75 gravatar image

I did an upgrade (to 1.9 if I remember correctly). Due to lack of power, the phone died in the middle of upgrading, afterwards it was stuck on the Jolla logo at boot, this helped me then: https://together.jolla.com/question/22079/howto-all-computer-users-recover-or-reset-a-device-that-is-stuck-in-boot-loop/

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thank - have now made a "factory reset" and have started to update from version 1.1.2.16.

Gyrniff ( 2017-02-16 17:58:55 +0200 )edit
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answered 2017-02-16 16:07:46 +0200

coderus gravatar image

Did you already tried here? https://jolla.zendesk.com/hc/en-us

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yes - no luck

Gyrniff ( 2017-02-16 16:17:38 +0200 )edit

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Asked: 2017-02-16 16:05:24 +0200

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Last updated: Feb 16