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[Bug] Screenshots don't work in Jolla Tablet

Tracked by Jolla

asked 2017-02-17 10:13:47 +0300

carmenfdezb gravatar image

updated 2018-11-18 13:51:59 +0300

If I make a screenshot with Volume up + Volume down, it shows a blank picture. I have this issue only in my Jolla Tablet since I updated to

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same here...

Schturman ( 2017-02-17 10:50:07 +0300 )edit

Same here since update, tablet takes blank screenshot. Phone (JP-1301) screenshot works as normal. Both running

ricardo ( 2017-02-20 09:32:34 +0300 )edit

Still happens in 3.0

cos ( 2018-11-02 15:38:52 +0300 )edit

2 Answers

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answered 2017-02-20 11:21:05 +0300

Nrsisti gravatar image


This is known issue with new Qt 5.6 on this release. We are tracking this bug and currently don't have estimate when it is going to be fixed. We are sorry about this. :)

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Thank for your answer!!! I'll keep this thread opened until it's fixed.

carmenfdezb ( 2017-02-20 13:03:58 +0300 )edit

answered 2017-03-02 01:18:02 +0300

Sakke gravatar image

updated 2017-03-02 01:19:53 +0300

I just have one question which could be related to this specific question here. I don't why but every time I try to take a screenshot it will be shown in gallery app but I can't send this picture on WhatsApp. As far as I have tried to find out this issue it seems that there could be some kind of problem on Alien Dalvik side. So if I take a screenshot the screenshot is okay on Sailfish side (Gallery app) but if I try to send this new screenshot via WhatsApp it isn't in Android side gallery. What's more, if I take a new screenshot the change in the amount of pictures in Android gallery changes at the same time, but those new screenshots aren't listed (or shown) on Android gallery which is quite weird. I hope you got my point :D

In addition, normal photos taken by camera (it doesn't matter whether it is Android camera or Sailfish native camera) are shown in android gallery normally so it's definitely just among the screenshots.

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Same issue here on Jolla 1 phone - I think you should rather open a separate question about this?!

Alex ( 2017-03-02 01:44:29 +0300 )edit

@Sakke yes. make an own thread for the issue! also to explain: picture folder is in


in there are the folders: Camera/ and Screenshots/ both are shown on the gallery app, but apparenty only Camera is accessible from android apps. so, move the picture with file manager and you should be fine... until its fixed

misc11 ( 2017-03-02 04:34:59 +0300 )edit

I have the same issue on the tablet, but I think it actually works fine on the Jolla 1. If you wait a really long time, though, eventually the pictures will show up in Android apps on the tablet.

nthn ( 2017-03-02 09:02:24 +0300 )edit

install android file manager like Solid Explorer and you can select any file from filesystem.

coderus ( 2017-03-02 09:23:23 +0300 )edit
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Asked: 2017-02-17 10:13:47 +0300

Seen: 743 times

Last updated: Nov 18 '18