Ask / Submit

Calling problems after update

asked 2017-03-07 16:55:31 +0200

Cigydd gravatar image

updated 2017-03-08 08:59:49 +0200

Hello folks, I have a serious problem with calling. In some cases, people can't hear me, or very badly, or almost silently. In most cases, my calls get cancelled after some seconds. I can hardly call anyone. Also, people can't reach me because my Jolla does't receive calls. I just receive SMS messages about missed calls first. It looks like I had a very bad signal but if I look at the indicator, it looks good. Or, to be precise, sometimes. Sometimes even the signal indicator gets low and after a restart, it gets suddenly good. Now I have to use a backup phone to be able to call people. It's indeed related to the latest release ( Before the update, I had to do a factory reset; it might also influence the behaviour a bit.

Any clues what could I do with this problem? I have no idea where to start.

edit retag flag offensive close delete


Yesterday, I made a successfull call. So the behaviour is merely random. I wish it worked from now on but I fear it's only a pious wish.

Cigydd ( 2017-03-08 08:55:48 +0200 )edit

yesterday i wanted to make a call and retrieved the 'unknown number' signal. behaviour remained like this untill i did restart network services.

another issue that i have: i do not receive sms'ses

pawel ( 2017-03-08 10:40:28 +0200 )edit

if you have jolla c you could try the other slot?

or a sim from a friend?

pawel ( 2017-03-08 20:09:00 +0200 )edit

During and by late February, my Jolla C device made strange click sounds from time to time; then, early March, GSM problems became untolerable: I could do outgoing calls (but didn't hear the correspondent answering) or SMS messages (but not receiving replies). So I switched back to my Jolla 1 in the meantime, hopimg that the Zendesk finds a remedy (maybe a repair at my costs).

Amarok01 ( 2017-03-09 17:48:38 +0200 )edit

3 Answers

Sort by » oldest newest most voted

answered 2017-05-28 14:11:21 +0200

arcadia gravatar image

In this mounth I have the same problem, more people calling me but my Jolla one doesn't receive calls. I try to change Network mode from 4G to 2G and I receive some calls, but I think I solved partially this problem. Anyone have another solution?? My jolla one have the last relase (Iijoki

edit flag offensive delete publish link more

answered 2018-01-31 07:28:10 +0200

lainwir3d gravatar image

updated 2018-01-31 07:30:54 +0200

Still have that problem on last version. Happens every day, not being able to receive sms or calls. Starting Cellular Network / Internet makes me receive past sms instantly and makes me able to receive call & sms again for a period of time. It's usually in the morning that that happens though, when 4G internet was off for the night.

Jolla C on, Carrier "SFR Réunion" on La Réunion island (French southern territories).


edit flag offensive delete publish link more

answered 2017-03-13 17:10:13 +0200

Altairth gravatar image

actually there is problems with calls on too on motorola maserati. device can`t find gsm servise, cant make outgoing calls, but can receive incoming calls! lol but speaker and a microphone doesnt works

edit flag offensive delete publish link more


This has nothing to do with this problem.

BonoNL ( 2017-03-13 21:03:28 +0200 )edit
Login/Signup to Answer

Question tools



Asked: 2017-03-07 16:55:31 +0200

Seen: 725 times

Last updated: Jan 31