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Reconnection Issues

asked 2017-03-16 13:15:43 +0300

SKD gravatar image

updated 2017-03-28 11:10:27 +0300

jovirkku gravatar image

Hello, I'm experiencing connection issues with my Jolla 1. The problem seems to occur in situations when the network coverage changes. For example when I leave my flat and the phone should recconect to the mobile network or when I'm driving the connection switches from 4g to 3g and so on. In these situations the phone isn't able to connect anymore. Sometimes restarting the start display helps but most of the time I have to fully restart the phone. This happens about 2 or 3 times a week. This is very annoying. Because of a warranty case I got my current phone (new) in october last year but I think I allready had similar behaviour with my old phone before allthough not as often. But the issue could also be connected to the software version.

Does or did anybody experience similar issues? And how to get rid of this?

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I experienced the same behaviour. Often it happens to me when I was on a train. Most of the time it helps switching flight mode on and off.

xllndr ( 2017-03-16 16:34:15 +0300 )edit

My dearest and me both have a problem like this on Jolla 1 – mostly only fixable through reboot for us, both on the current stable and early access versions. Is there a command to reliably restart the network registration and/or re-show the pin dialogue? (I must admit I haven't had the time to check if the DBUS commands would provide a feasible workaround via desktop file or something… has anyone else?). Most of the time, after the first reboot the battery is (at least shown) low.

velox ( 2017-03-16 17:43:32 +0300 )edit

Which SailfishOS release is this about? Which SIM card?

jovirkku ( 2017-03-24 11:41:47 +0300 )edit

@jovirkku speaking just for me, it's JP01s with both stable (Haapajoki) and EA ( – have not experienced it since, but that's just installed recently). Jolla1 only has one SIM slot, so… "the first one". ;) Both of our SIMs are german O2 (an arguably abysmal carrier, which at least is good for finding problems).

velox ( 2017-03-24 13:03:38 +0300 )edit

@SKD: The issue of "when I leave my flat (probably having WiFi) and the phone should reconnect to the mobile network" is being investigated by our engineers, i.e. handover from WiFi to mobile network. There should be a fix in update 2.1.1.

jovirkku ( 2017-03-28 11:20:31 +0300 )edit

2 Answers

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answered 2017-03-17 03:15:52 +0300

DarkTuring gravatar image

Try switching light mode on and off.

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flight mode :)

Aldrog ( 2017-03-17 09:03:56 +0300 )edit

answered 2017-03-20 15:31:54 +0300

SKD gravatar image

Next time the problem occures I will try the flight mode. Thanks for the advice!

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Another option is to install Sailfish Utilities from Jolla Store. It appears then as "Utilities" towards the end of Settings. In there take "Restart network connections".

jovirkku ( 2017-03-24 11:44:18 +0300 )edit

I allready have it installed but the "restart network connections" doesn't fix the problem for me. It still doesn't connect. I have to either restart the device or at least have to restart the start screen.

SKD ( 2017-03-26 14:27:31 +0300 )edit
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Asked: 2017-03-16 13:15:43 +0300

Seen: 549 times

Last updated: Mar 20 '17