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Can't download apps from play store [answered]

asked 2017-04-03 20:42:39 +0200

santhoshmanikandan gravatar image

updated 2019-07-03 14:49:18 +0200

jiit gravatar image

For the past few days I am facing a wierd bug. Can't download any app from playstore. using Aqua fish(changed to Jolla C settings using coderus method). It's not working both in wifi as well as mobile data. Tried restarting phone, Android player.

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The question has been closed for the following reason "the question is answered, an answer was accepted" by Sakke
close date 2019-07-02 19:27:07.936540



do you get any error ? can you see the apps ? i have an aquafish converted to jolla c and all is fine

pawel ( 2017-04-03 21:15:16 +0200 )edit

Even I am facing the same issue.

Vikas ( 2017-04-04 08:06:22 +0200 )edit

Workaround: Send google to hell were it came from and use

bomo ( 2017-04-04 09:31:20 +0200 )edit

I don't see any error message. Its stuck at Download pending screen

santhoshmanikandan ( 2017-04-05 20:20:41 +0200 )edit

Same error here. I already tried freeing space (6 GB free now), deleting cache and data from the store and manually updating the store to 7.7.09.

V10lator ( 2017-04-07 07:37:25 +0200 )edit

4 Answers

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answered 2017-05-10 10:30:39 +0200

damien gravatar image

updated 2017-05-10 10:51:17 +0200

Hi everyone, I'm facing exactly the same issue with an Aqua fish changed to Jolla C. I tried successive older version of the Play store but it doesn't help. Now I'm back at version 7.5.08 which is from February, but still no success. santhoshmanikandan, which version did you roll back to to make it work?

EDIT: refering to: I rolled back to version 7.3.25 downloaded from and now it works again.

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just uninstall play store. As play store is oreloaded it will downgrade the app. you can install the apps for a while untill play store auto updates. You may prevent play store from auto updating and use the old version.

If play store is not preloaded, try version 6.4.13.

ajisht2 ( 2017-05-10 13:13:23 +0200 )edit

Version 7.3.25 works, but quickly updates itself in the background to version 7.7.xx. The steps described there prevent that luckily :).

damien ( 2017-05-10 14:07:25 +0200 )edit

answered 2017-04-15 05:46:19 +0200

santhoshmanikandan gravatar image

Installing old version seem to fix it. But within minutes play store gets updated and problem comes again.

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Install the old version and uncheck the option of automatic updates in Play Store. That way you can stay in that old version and wait until someone figures out what is the main problem. I know that Aptoide and F-droid are working but they don't have forexample bank apps which I need to use Jolla daily.

japsi ( 2017-04-15 16:25:08 +0200 )edit

Google might be blocking app updates for uncertified devices (see this artice). Anyway, could you add some instructions how to install an older version of play store ?

Bart S ( 2017-04-20 09:36:10 +0200 )edit

Yes my device tells uncertified to google play store please sollution

satish kumar ( 2018-06-12 08:12:07 +0200 )edit

answered 2017-05-13 11:19:46 +0200

mercurio gravatar image

updated 2017-05-13 11:20:16 +0200

Question for Experts: Jolla and Intex are working to fix this bug, or is it in the hands of the Community and the Legendary @coderus?

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answered 2017-05-10 13:20:06 +0200

ajisht2 gravatar image

Sailfish devices are not certified. Google is now preventing uncertified devices from Installing/ updating apps from play store.

The only known work around is to downgrade play store and install apps as santhoshmanikandan said above.

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Yes, though it is still necessary to follow the steps described in this post otherwise the play store updates itself in the background after a very short time, even though it is configured not to auto-update apps.

damien ( 2017-05-10 14:05:36 +0200 )edit

Yup, I agree that Google is blocking unauthenticated devices, but why is it with Jolla 1, with Sailfish and Play Store up to date, does it all work regularly?

mercurio ( 2017-05-10 17:01:52 +0200 )edit

can confirm this happend on my jolla c too.

but: my fire HD 8 still gets updates and play store identified this one as uncertified device too.

so it seems that they are pretty selective on which devices to exclude, maybe the similarity to devices on low-cost markets is the trigger here? (to force those makes to pay google's license fees after the devices are sold, because of angry users?)

dmnk ( 2017-05-12 11:28:54 +0200 )edit

May be google is tracking the device id.

ajisht2 ( 2017-05-12 14:33:09 +0200 )edit

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Asked: 2017-04-03 20:42:39 +0200

Seen: 3,229 times

Last updated: Jul 02 '19