Ask / Submit
0

phone bricked during last update

asked 2017-04-12 13:26:39 +0300

ALH gravatar image

updated 2017-04-13 13:57:46 +0300

jiit gravatar image

Hi,

my phone started todays update, restarted and since then the screen remains black. Only the LED on the front is bright white. I already tried to restart it, took the battery out and tried it with and without charger cable and SD-card. Unfortunately I do not have the SSHD running if I don't need it, so this is no way of accessing it. Any more ides?

edit retag flag offensive close delete

Comments

What model of phone you have: Jolla 1, Jolla C or Intex AquaFish?

It's only for information :)

Asmir ( 2017-04-17 12:35:14 +0300 )edit
1

I have a Jolla1. Bought it when it was really expensive and was a happy user until now.

ALH ( 2017-04-17 13:42:43 +0300 )edit

4 Answers

Sort by » oldest newest most voted
2

answered 2017-04-12 13:30:03 +0300

atlochowski gravatar image

https://jolla.zendesk.com/hc/en-us/articles/204709607-How-do-I-use-the-Recovery-Mode-

edit flag offensive delete publish link more
2

answered 2017-04-12 14:08:31 +0300

nick75 gravatar image

I followed this when I bricked my J1 during an update last year: https://together.jolla.com/question/22079/howto-all-computer-users-recover-or-reset-a-device-that-is-stuck-in-boot-loop/

It will reset your phone to an old factory version, then you will have do several updates to bring it up to the latest version. You will also loose all data in the phone.

edit flag offensive delete publish link more
1

answered 2017-04-12 21:35:06 +0300

geodi gravatar image

My Jolla 1 ended up in a similar state a few updates back. I used the recovery mode to back up some data, and switched to another Jolla1 device, abandoning the bricked one. After almost a year later, I for no particular reason plugged the power supply in, turned power on and left the phone on the desk. The next time I checked, the phone was operational, but the version had not updated. I restarted with sim card - worked. I updated to latest version - worked. So, before considering factory reset, please try to boot up without sim and sd card, and wait long enough to be sure that the start up is not just particularly slow. I wish I could better describe all the steps I did, can't remember.

edit flag offensive delete publish link more

Comments

It happend to me to for Fiskarsjarvi. Really annoying Had recover. Not what you have to expect from jolla, right.

GL

Dave999 ( 2017-04-12 21:48:17 +0300 )edit
0

answered 2017-04-17 02:22:16 +0300

ALH gravatar image

Thanks for all the help! Unfortunately I was not successful, yet. Looks like the BTRFS of /dev/mmcblk0p28 is damaged and I have not found a way if repairing it. This is how it looks like:

/ # btrfs check --repair /dev/mmcblk0p28 enabling repair mode Checking filesystem on /dev/mmcblk0p28 UUID: 86180ca0-d351-4551-b262-22b49e1adf47 checking extents checking free space cache cache and super generation don't match, space cache will be invalidated checking fs roots btrfs: disk-io.c:701: btrfs_read_fs_root: Assertion `!(location->objectid == -8ULL || location->offset != (u64)-1)' failed. Aborted

As long as this file system is mounted readonly the factory reset of the rescue menu wont work. As long as the file system is damaged it's not possible to mount it writable... You see my problem. Any ideas?

edit flag offensive delete publish link more

Comments

As last posibility you could try to get image file from somewhere or someone and flash the device with flasher tool? Iirc I have seen factory state image for JP-1301 somewhere in the Internet...

avhakola ( 2017-04-17 02:42:24 +0300 )edit

Sure, as a last resort I would do that. Do you know where I can find this and what flasher I have to use?

ALH ( 2017-04-17 13:44:59 +0300 )edit

Found it: http://www.htheb.com/list/index.php?dir=jolla%2Ffactoryimage%2F

I think there is everything you need to reflash your device and the instructions should be enough to guide you through the process. If you are paranoid you shouldn't use this image since we can't know for sure if it is clean.

avhakola ( 2017-04-17 15:23:34 +0300 )edit
Login/Signup to Answer

Question tools

Follow
2 followers

Stats

Asked: 2017-04-12 13:26:39 +0300

Seen: 700 times

Last updated: Apr 17