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Lost network does not reconnect

asked 2017-04-19 20:06:52 +0300

TheOne gravatar image

Hello,

I am using the Jolla 1 and version 2.1.0.11 is installed. I also felt the following with the previous version. Somtimes it happens that the phone looses the network connection (no 2G, 3G or 4G icon available on the right upper corner of the home screen and not able to receive SMS or do phone calls). Ok nothing special so far. But the phone does not reconnect! Also restarting the network connection via Sailfish utilities does not help, the phone stays "not connected". The only thing which helps is to restart the phone. After that and after booting and starting the phone reconnects. This is annoying as I thought Sailfish utilities should help in exactly such cases. Does anyone had experienced the same problem or has an idea how to solve that?

Best regards

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6

Happens to me once in a while, and annoyingly after a reboot the battery is shown as empty most of the time, so the phone reboots twice. One thing that does help in my case is restarting ofono (as root):

systemctl restart ofono
velox ( 2017-04-19 22:07:54 +0300 )edit
1

Seems like something similar to my case. But no answer or fix in comment. See: [BUG] 2.1.0 where there is WIFI/Data mobile switching, after WIFI off, it is not possible to connect to mobile data

Kurossa ( 2017-04-20 14:44:29 +0300 )edit
1

I usually turn flight mode on and off when this happens. Workaround from @velox also seems to work.

Aldrog ( 2017-04-23 11:28:58 +0300 )edit

Last weekend I get the "chance" to try velox workaroung, too. It worked and is more comfortable and less time consuming than restarting the phone. Of course it would be nicer not to have such issues but at least there is a better way to get rid of them.

TheOne ( 2017-05-02 23:05:59 +0300 )edit

I'm affected too. Sadly I switch to an iPhone (iTunes is a nightmare), because I lost the connection at least twice a day, because I use a underground garage. More affected users here.

This is a blocker bug.

hoschi ( 2017-08-01 17:23:10 +0300 )edit

2 Answers

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9

answered 2018-04-25 12:22:36 +0300

MaTi gravatar image

updated 2018-04-25 12:23:31 +0300

XPERIA X - SFOS 2.1.4.14 - No re-connection after area of no coverage Hi - Unfortunately this issues still seems to be around. - At least I'm experiencing, that the Network doesn´t re-connect after the phone has been in an area with no coverage. - This happens i.e.- but not only - when I am driving. - I really just can`t have an eye on my mobile all the time to see if an important call doesn´t come through due to the fact that I had passed some hundred meters of no coverage minutes or hours before. --- Can someone please advise if he or she is experiencing the same? - And... Can someone please advise when this will finally be fixed? - Thanks for your support.

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Sorry - Become an "answer" by mistake. Can someone pls re-categorise to "comment"? Thanks.

MaTi ( 2018-04-25 12:24:38 +0300 )edit
1

I have this too on the X with 2.1.4.14. Do you also have roaming issues (no network connection possible)?

Jolla service usually answers heavy connectivity issues with: please revert to Android and reflash Sailfish, see

https://together.jolla.com/question/177397/xperia-x-roaming-does-not-show-local-operator-and-does-not-show-connection/

and

https://together.jolla.com/question/167343/mobile-network-gets-lost-and-is-not-restored/

Spark ( 2018-04-25 14:36:47 +0300 )edit

I have exactly that problems on a Jolla1 too, so this is not only Sailfish X. I found that it does not happen (or at least only very rarely) when Mobile Data is disabled.

Holger ( 2018-04-29 14:51:13 +0300 )edit
0

answered 2018-05-03 13:43:01 +0300

Spark gravatar image

updated 2018-05-03 13:43:44 +0300

Posting an update to my previous comment as an answer:

On the Xperia X reverting to Android and reflashing Sailfish solved the issue of "not reconnecting after network loss" for me without doubt. For the roaming issue I still need to check

I know this might not help the Jolla1 users but maybe the X users reading this.

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Asked: 2017-04-19 20:06:52 +0300

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Last updated: May 03