After display splash, received calls cannot be picked up

asked 2017-06-07 12:25:12 +0300

heinrich gravatar image

I dropped the jolla 1. The display got splashed, but it is still ok to work with.

However, when somebody calls me, the display is not being activated, so I cannot pick up. I can only call back after the caller hangs up. Pick up is possible in one single case though, if the screen lock is not on (i.e. before its activated) and/or if the display is not dimmed for a long time and the phone app is active (at full display).

When I make a call, the display gets dark, and only after pressing the side buttons, the display is activated again. Only then I can hang up.

How would you explain this behavior and how to workaround it?

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looks like proximity sensor problem?

coderus ( 2017-06-07 13:19:54 +0300 )edit

What makes you think like this? Why the button for activating the display won't work, even if it were the proximity sensor?

heinrich ( 2017-06-07 15:11:52 +0300 )edit

Yes, I had a broken screen with a crack going across the sensor and I had exactly the same behaviour as you are seeing.

paulvt ( 2017-06-08 21:01:19 +0300 )edit

So, did you replace the proximity sensor and it functioned after it ?

heinrich ( 2017-06-09 13:14:58 +0300 )edit

I used a screen protector to keep the screen together (which ultimately fails), that made the sensor working for a while. Eventually I had to get a new phone.

paulvt ( 2017-06-18 11:02:44 +0300 )edit