unable to refresh packages and upgrade os to latest version.

asked 2017-07-25 08:59:16 +0300

When I was trying to update to latest sfos version, I encountered Fatal error: Timeout exceeded when accessing 'https://store-repository.jolla.com/releases/'. while trying to pkcon refreshnslookup result store-repository.jolla.com with corresponding IP address. Name: store-repository.jolla.com Address: Name: store-repository.jolla.com Address: but unable to ping. I thought it could be because of the isp. So I tried with a vpn. Still ping didn't responds. What to do ?

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change your internet provider

coderus ( 2017-07-25 09:19:29 +0300 )edit

but what about vpn ?

Joice ( 2017-07-25 09:39:04 +0300 )edit

yea. you were right. i changed provider, now its fine.but now after reaching 40 percent, it says authentication failed ( is ssu setup correctly ?) what to do?

Joice ( 2017-07-25 12:25:16 +0300 )edit


  • check that the date and time on your device are about correct (+/- 3 mins does not matter)
  • check that you can browse to a well known web page with Jolla browser
  • sign in to your Jolla account again (Settings > Accounts > Jolla: pull down "Update sign-in credentials"
  • ssu setup: do on command line:

ssu fl release
ssu do sales
ssu re

Now try the update again in Settings > Sailfish OS updates.

jovirkku ( 2017-07-25 13:10:10 +0300 )edit