Repair service, Europe (How to repair my broken screen?)
asked 2014-01-17 23:46:53 +0300
I droppend my phone, the screen is severely damaged, Can I get a replacement someware and install it myself?
Edit:
- I expanded the title to handle the repair service in general, as it was found out here that the official repair shop (Optima Service) does not offer service outside Finland . IMO we need both an official solutions for the customers outside Finland, and some workaround for them while waiting for that.
Customers outside Finland, latest official info:
- https://jolla.zendesk.com/entries/30716267-Repair-Service-for-customers-of-Jolla-com (finally updated, advising abroad customers to send a ticket to zendesk)
Finnish customers, repair service:
- http://www.mobylife.fi/en/contact (Optima Services is now Mobylife)
2nd edit, August 11: @Jolla, how about a Roadmap tag as suggested and voted high already? This is an important issue conserning a lot of customers and has a direct affect on Jolla's marketing value abroad.
edited by @simo
With 10,000 phones around and more being sold every day, it's about time that spares begin to be available to users, since getting assistance directly from Jolla is not as easy as taking the phone to a care point.
Giacomo Di Giacomo ( 2014-01-18 00:42:41 +0300 )editYes. If spare parts were available, then also independent repair shops could get them and repair Jollas (for faults outside of warranty, like dropping the phone).
hana ( 2014-01-21 03:24:44 +0300 )editI would upvote you by 100x if I could.
IZ1IVA ( 2014-01-21 19:25:10 +0300 )editMy screen too is cracked, but not from dropping and a single crack in the very top area. Emailed Jolla care but no response yet. EUR210 Plus postage is too expensive for me to consider. That is more than half the value of the phone.
bockersjv ( 2014-02-05 13:53:05 +0300 )edit