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ms exchange is not working

asked 2017-08-21 01:00:29 +0300

247 gravatar image

updated 2017-08-21 01:00:45 +0300

as the title says, from latest ea (jamsanjoki 2.1.1.24)exchange is not working anymore...my mail is completely emty even if i manual update it, and seems there is no way to fix it...any help?

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What service are you using? Both of my Outlook accounts work just fine, but I could never get Zoho Mail to work.

pisarz1958 ( 2017-08-21 01:46:17 +0300 )edit

i'm using msn.com

247 ( 2017-08-21 12:14:28 +0300 )edit

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answered 2017-08-21 10:32:07 +0300

Lupin gravatar image

updated 2017-08-22 16:13:35 +0300

I had the same problem with my work phone which is connected to company's office365 exchange server. I got it working like this: Shutdown the phone. Go to your exchange account/settings for mobile devices using webmail. Remove the problematic device and all devices you are not using anymore.

Boot your phone, should work after a short wait. Mine worked almost immediately.

Here is an Microsoft KB page relevant to this problem: https://support.office.com/en-us/article/Fix-email-sync-issues-or-remove-a-device-from-your-Outlook-com-or-Outlook-on-the-web-mailbox-a120b820-99da-41ef-9df6-a4bd6e2ea800?ui=en-US&rs=en-US&ad=US

Based on 247's comments, you might need to remove your accont fromthe phone as well. But I suggest you first try to remove your phone as a sync client from server's end.

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i'm using an msn.com account. maybe i should go to hotmail and remove the sync?

247 ( 2017-08-21 12:14:12 +0300 )edit

Yes, I think thats the way. This tip is actually provided by Microsoft. When I was digging my own problem I found this tip within the webmail UI somewhere (cannot remember where). Removing phones from the sync table does not make any changes. They will appear there once they try to sync again. Just be careful and try not to wipe your device remotely.

Lupin ( 2017-08-21 21:25:58 +0300 )edit

deleting and adding my account (2 tries) re-enabled the sync, so i guess i can close this one

247 ( 2017-08-22 10:39:34 +0300 )edit

So just removing the phone from exchange sync client table was not enough?

Lupin ( 2017-08-22 15:56:43 +0300 )edit

Doesn 't work for me, the fhone doest 't show up in the list.

IsDatZo ( 2017-09-14 17:37:18 +0300 )edit
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answered 2019-05-02 12:08:41 +0300

Guillaume L. gravatar image

Hello,

My exchange account was working, but sometimes synchronization stalled and I had to remove / add the Exchange account again.

Last time it stalled, I removed the account and now I cannot make it work again. Once configured, the synchronization does not go through (email folders do not synchronize, contacts do not synchronize, calendar is OK).

I tried uninstalling Jolla's exchange support and installing again, but that did not solve the issue. I also removed the device on the server but it did not work either.

Are there configuration files that can be removed on the device using a file explorer app? If so, whare are they located?

Regards.

Guillaume

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I have now finally managed to get the Exchange account to install again. However, the sync of emails is very unreliable. It gets stalled and I have to restart the phone for it to finally sync.

Guillaume L. ( 2019-05-02 19:35:19 +0300 )edit
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Asked: 2017-08-21 01:00:29 +0300

Seen: 433 times

Last updated: May 02