[Official Announcement] Introducing Sailfish X

I'm afraid the responsible company for this (serious) issue is Sony, not Jolla.

The fact that Sony makes an agreement with Jolla for a specific Xperia port of SailfishOS, then denies warranty for devices with this joint product installed, appears to be unacceptable and difficult to understand.

if sony is causing the problem in this matter jolla has to use their contacts to sony to help/support customers with any issues of this kind. and as already said: they have to adress/mention warranty to clarify for anyone interested in their products somewhere- as so far it is mentioned nowhere on the product pages. and when problems like this occur jollas support alarm bells have to ring. silence about something like that is the worst.

"if sony is causing the problem in this matter jolla has to use their contacts to sony to help/support customers with any issues of this kind" > is this your opinion or is there a law that says Jolla should do this? Jolla is only one of the os developers that belong to Sony's Open Device Program. I don't think the program and it's contacts should be used to local problems with Sony warranty cases etc. If I recall correctly, there also was a warning in Sailfish X instructions about the warranty case. But as Jolla has stated, this Sailfish X flashing right in this condition and now is for tech savvy people, which means you should understand what you're about to do. I would never blame Jolla for this or someone who have made the software if I install it manually without taking account the risks. Of course if you have problems with Sailfish itself, you can ask help from Jolla. But this is the fact: nor Sony or Jolla give you any help for something that they haven't offered.

If you are EU citizen then EU 1999/44 could help you. There's a case called vendor's liability, so it's either manufacturer or the re-seller where you bought it from. They'll have to always prove that you have caused the issue in the first place. Of course it differs where in EU you live and what kind of consumer protection laws etc. you have. This is helpful if you have modifications on your device and it breaks off. I have pretty good experience how this worked in Finland and even Sailfish OS installed my phone was repaired under the warranty.

You are triggering several problems: 1) Major apps or developer only tend to jump on OS with a significant volume of users. Thats not the case for Jolla. Thats the reason they are relying on android support which is in my opinion the right thing to do until they get more users on they system. 2) Jolly is pretty small company with financial issues in the past because they tried to jump on the hardware business which is challenging which not sufficient byers / volume (economies of scale). So they did the right thing to lean on software development and cut the hardware business. I think for such a small company they did pretty well in such a challenging market (licensing partners in Russia and China and more to come). For us as user we need to consider that nothing is for free. With Google we are also getting charged not with € but with our personal data or advertisement. Jolla needs to generate revenues in order to keep they business alive. I am willing to pay for software in order to prevent advertisement or personal data extraction. I am also paying for my email account for example because I am not willing to let google read all my emails. No service is for free (expect open source :) ). The more users are supporting Jolla and paying for software they deliver the more resource Jolla get and can push they system to the next level. 3) It is true that Sailfish OS is not as mature as IOS or Android. But please consider the company size. As I said I think they did pretty well - the OS is really good. I think we need to be patient. Jolla is not Apple they are relying on us and the community. We need to support each other in order to get an alternative to those big companies! :)

For me its OK. I"m fine to pay 50 EUR for SailfishOS, which is running on good HW. Lot of Sailfish Community Members are Linux geeks and i see no problem to start with a beta Version, which willbe update afterwards. For me its better than use Android or IOS.

I will also stick with my Jolla C for now, but for a different reason --- I currently use (1) dual SIM and (2) Bluetooth. I will be happy to pay my 50E once those two features work.

Can I buy phone with the dual SIM option but only use a single SIM (wait until Jolle adapts to dual SIM once and for all) ?

@manu007 It has been stated lots of times. The only phone that is guaranteed to work with this version is the single-sim Xperia X F5121.

It isn't coming, most likely not due to a payment difficulty or product delivery complication but due to patents. Patents are the reason the fingerprint reader on the Sony Xperia X is disabled in the software for North America-bound devices. The UK firmware, for example, includes this functionality. Alternatively or additionally the reason it isn't coming to the US/Canada could be a lack of compliance with CALEA.

Who needs this? :)

I guess the problem is the focus Jolla in this case. But nothing might stop the community from providing such tools.

A live linux distribution running from a USB memory would probably be enough. ...and would not require an installation.

Assuming you know your way around Linux. Then however, who else using Jolla does not know their way around Linux?

Should be possible to make a live CD/image with just the tools needed to flash the phone. So that may be another viable route.

So great a thing that one of the uses I do most with my Jolla C, that is streaming music in car with Spotify to the Bluetooth system, won't work.

I think you are really trying to find something wrong releasing it "early". Why not use your old Jolla if it's really so important issue, or wait until X becomes available with the features you need. Is someone twisting your arm to buy it the first day? I don't think it's great not to have BT for example, I use it a lot also. I just think it's not going to take that much longer to get it working.

Answered by James on the blog:

The license is tied to your account, but is definitely transferable if you write to us on Zendesk before you sell your device so we can help you out. And yes, if you get a new phone, it is definitely possible to transfer Sailfish X to it as it is tied to your Jolla account.