We have moved to a new Sailfish OS Forum. Please start new discussions there.

problem occured after update on Jolla 1 [answered]

asked 2017-09-04 16:39:16 +0200

oguzhanssan gravatar image

updated 2017-09-04 17:01:52 +0200

I unapplied all patches from patchmanager. i looked for applications like phonebook or call recorder and there was no app like those!

I downloaded and clicked to update. Then it said me that couldnt then clicked ok. now when it is opened then the screen is black! What should i do?

i dont wanna make a factory setting because of whatsapp chats. but when i chosed shell from recovery screen then i couldnt reach home directory. How can i get my data (Whatsapp Chats and android sstorage) or reopen the phone at last working state?

edit retag flag offensive reopen delete

The question has been closed for the following reason "the question is answered, an answer was accepted" by nthn
close date 2017-10-08 23:24:40.841300

4 Answers

Sort by » oldest newest most voted

answered 2017-10-08 23:20:06 +0200

oguzhanssan gravatar image

I've found answer myself. It has some tricky ways. At least ok ! I hope :)

Please go to my blog


edit flag offensive delete publish link more

answered 2017-09-09 10:37:28 +0200

Robomike gravatar image

Try to find the /data/media folder. (It's not in /home/nemo, but in root). In /data/media/WhatsApp/Databases you'll find *.crypt12 files, which are needed for restore. https://faq.whatsapp.com/de/android/20887921 You might copy the whole /data/media folder as well, that's the folder named "sdcard" from Androids viewpoint.

I recommend to use the physical SD-card as android storage in general, as described in https://together.jolla.com/question/40802/how-to-format-your-usd-card-to-share-space-with-android/ After my personal update desaster a few days ago I just needed to redo this and reinstall WhatsApp. It restored my chat protocol automatically, because the data on the SD-card was untouched, of course. The card space is shared, so you can easily use the card for Jolla backups and so on as well.

edit flag offensive delete publish link more

answered 2017-09-05 13:54:16 +0200

evk gravatar image

You need to mount home. See here for more info: https://jolla.zendesk.com/hc/en-us/articles/202514138-How-to-copy-data-from-Home-to-SD-card-in-Recovery-Mode

edit flag offensive delete publish link more


thanx for reply but when i mounted, i cant see something undeer android_storage directory. i backed up others but i can not backup android apps databases! I need to backup fro example whatsapp. I backedup from whatsapp inside but it backs up its installed directory. so that, i need to find those files but now i cant!

oguzhanssan ( 2017-09-06 00:12:13 +0200 )edit

Sorry, I've never used the android support so I don't have a clue. But I suppose it's on some other subvol?

evk ( 2017-09-11 11:07:21 +0200 )edit

i've tried other subvols but none of them can be chroted. so that now i am blocked!

oguzhanssan ( 2017-09-11 21:39:52 +0200 )edit

answered 2017-09-08 19:54:15 +0200

oguzhanssan gravatar image

Any answer?

edit flag offensive delete publish link more

Question tools



Asked: 2017-09-04 16:39:16 +0200

Seen: 706 times

Last updated: Oct 08 '17