Poor audio quality (Sailfish X, Jolla 1)

asked 2017-10-12 22:34:45 +0300

NevilClavain gravatar image

Hi there,

I used to use my Jolla 1 as my main phone, and I loved it. The one thing that bugged me was the sound quality when using headphones (or the jack in general). The problem is that whenever there is sound produced there are also some failt artifacts. Almost distortion or noise. It sounds a bit like there is extremely overcompressed audio playing in the background, but the sound that is being played in the foreground sounds fine.

I assumed that this was the Jolla 1 and that it just had a subpar DA-converter chip, but I've been using my Xperia X for months now and it sounds great, but as soon as I put sailfish on it the artifacts are back.

As with Jolla 1 when playing at high volumes it's not really noticable, but when playing at low volumes, particularly speach, it is downright jarring! Using an adapter to rise the resistence of the earbuds helps, but now that I understand that it is NOT due to hardware I cannot help think that this should be fixed.

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I didn't notice it on Jolla 1 much, but on Xperia X it's pretty obvious. Low volume audio is pretty distorted, you notice it for instance when a song starts or ends. It's not so noticable in the middle of a piece of music. This must be a fixable bug, as I'm sure it's not the hardware. Perhaps chip power-saving or sampling errors?

wvh ( 2017-11-09 15:23:07 +0300 )edit

I am so glad this is not just me. The audio quality and noise is intolerable, and makes for the worst media experience of any phone I've used. Please fix.

Sethdove ( 2017-11-14 22:32:16 +0300 )edit

I just changed the jack input on my Xperia X and it did nothing to the digital noise, so there is work to be done by Jolla here.

NevilClavain ( 2017-11-15 00:25:23 +0300 )edit

I can confim these noisy artifacts on Sailfish X when playing music on low volume.

Jorg ( 2017-12-09 14:36:33 +0300 )edit

I have the same problem with my Xperia X. Some kind of annoying distortion at low volume.

Wienerschnitzel ( 2017-12-20 09:40:39 +0300 )edit