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Dropbox integration does not work

asked 2017-10-23 22:45:41 +0300

Olsen gravatar image

Dropbox integration does not work for me, neither on Xperia X (2.1.3.5) nor on Jolla 1 (2.1.2.3). As soon as I fill in my credentials, I get mail from Dropbox asking if that was me, so obviously the login succeeded.

BUT: In gallery the Dropbox entry is shown but inactivated (faded out) and in settings/backup SFOS complains about the cloud service being unreachable.

The Dropbox account is shown to be active, all three options are enabled and I manually synchronized it. Deleting and adding the account again does not help.

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same here :-(

melg01 ( 2017-10-23 22:58:38 +0300 )edit

It works OK for me on Sailfish X.

AlanBreen ( 2017-10-23 23:19:12 +0300 )edit

Works fine on Jolla1 2.1.2.3 for me

Edz ( 2017-10-24 09:19:24 +0300 )edit

jolla c (2.1.2.3) - sometimes it works, sometimes not (specially new pics from whatsapp) :-(

peter-berlin ( 2017-10-24 12:33:47 +0300 )edit

Assuming that the account was created successfully but that subsequent image sync fails, can you please get sync logs from the device following the instructions at https://sailfishos.org/wiki/CalDAV_and_CardDAV_Community_Contributions#Sync_Logs and send them to chris dot adams at jolla dot com and I will investigate? (Please ensure you redact sensitive information like username/password from the logs before sending!)

chris.adams ( 2017-10-26 04:55:59 +0300 )edit

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answered 2017-12-16 18:25:48 +0300

g gravatar image

I had exactly the same issue. My phone's (jolla c) gallery was failing to refresh the pictures from dropbox. However, I was still able to upload pictures and backups. I tried deleting the dropbox account on the phone's accounts settings and creating it again, but the situation remained the same.

I managed to solve it by doing the following: 1 delete the dropbox account on settings/accounts, 2 delete the Apps directory in the dropbox website (make sure you backup it up first if you need any information stored in this folder), 3 create again the dropbox account in the sttings/accounts. 4 upload an image from your phone and, if successful, trigger the sync process in the settings/accounts/yourDropBox account. Then the gallery app will be updated displaying the uploaded picture.

I believe this bug is related to an access rights' issue. I hope it helps!

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Asked: 2017-10-23 22:45:41 +0300

Seen: 478 times

Last updated: Dec 16 '17