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Dropbox integration does not work

asked 2017-10-23 22:45:41 +0300

Olsen gravatar image

Dropbox integration does not work for me, neither on Xperia X ( nor on Jolla 1 ( As soon as I fill in my credentials, I get mail from Dropbox asking if that was me, so obviously the login succeeded.

BUT: In gallery the Dropbox entry is shown but inactivated (faded out) and in settings/backup SFOS complains about the cloud service being unreachable.

The Dropbox account is shown to be active, all three options are enabled and I manually synchronized it. Deleting and adding the account again does not help.

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same here :-(

melg01 ( 2017-10-23 22:58:38 +0300 )edit

It works OK for me on Sailfish X.

AlanBreen ( 2017-10-23 23:19:12 +0300 )edit

Works fine on Jolla1 for me

Edz ( 2017-10-24 09:19:24 +0300 )edit

jolla c ( - sometimes it works, sometimes not (specially new pics from whatsapp) :-(

peter-berlin ( 2017-10-24 12:33:47 +0300 )edit

Assuming that the account was created successfully but that subsequent image sync fails, can you please get sync logs from the device following the instructions at and send them to chris dot adams at jolla dot com and I will investigate? (Please ensure you redact sensitive information like username/password from the logs before sending!)

chris.adams ( 2017-10-26 04:55:59 +0300 )edit

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answered 2017-12-16 18:25:48 +0300

g gravatar image

I had exactly the same issue. My phone's (jolla c) gallery was failing to refresh the pictures from dropbox. However, I was still able to upload pictures and backups. I tried deleting the dropbox account on the phone's accounts settings and creating it again, but the situation remained the same.

I managed to solve it by doing the following: 1 delete the dropbox account on settings/accounts, 2 delete the Apps directory in the dropbox website (make sure you backup it up first if you need any information stored in this folder), 3 create again the dropbox account in the sttings/accounts. 4 upload an image from your phone and, if successful, trigger the sync process in the settings/accounts/yourDropBox account. Then the gallery app will be updated displaying the uploaded picture.

I believe this bug is related to an access rights' issue. I hope it helps!

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Asked: 2017-10-23 22:45:41 +0300

Seen: 478 times

Last updated: Dec 16 '17