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[JollaPhone1] Speakers make no sound

asked 2017-11-26 15:15:26 +0200

PureTryOut gravatar image

Since a day or two, the speakers appear to be broken. The music player shows it's playing, but I hear no sound. I can't hear notifications, the alarm, or people calling me either. This basically makes me unable to use the phone for the most basic features you require a phone for, without using earphones.

Could this be a software problem, or is it hardware related?

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@PureTryOut

Have you run CSD Tool?, to get to csd tool, go to Settings/About product/ and tap 5 times on the Build text version number, a new window opens, swipe to Accept, select Individual tools and scroll down to Audio section - get testing!

Edz ( 2017-11-26 15:24:16 +0200 )edit

@Edz I never heard of that tool till today, it's well hidden ;)

The "Loudspeaker playback" test fails (I hear no sound) as I expected. However, interestingly enough, the "Receiver playback" passes (I do hear sound). Is that the same speaker?

PureTryOut ( 2017-11-26 15:34:22 +0200 )edit
1

Also try to press and bend your phone gently in the speaker area at the bottom while playing music. Happens with mine occasionally, even had it for repair once.

lakutalo ( 2017-11-26 15:35:59 +0200 )edit

@lakutalo, holy shit, that works! Can I fix that permanently somehow?

PureTryOut ( 2017-11-26 15:40:07 +0200 )edit

Not really, unless you're a soldering wizard. I, for one learned to live and get along with it. BTW thanks Markky for helping me recall that shortcut. :) Had to dial *#*#310#*#* for assistance recently.

lakutalo ( 2017-11-26 15:44:27 +0200 )edit

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answered 2017-11-26 16:10:55 +0200

PureTryOut gravatar image

This ended up being a hardware issue indeed. The "fix" was pressing the phone gently in the speaker area at the bottom while playing some music. Now audio plays fine again.

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Ahh, so much for J1 build quality eh :D

Edz ( 2017-11-26 16:27:30 +0200 )edit

They don't make phones like that any more. In the olden days you could use them to knock down the mugger and call an ambulance right away.

lakutalo ( 2017-12-01 10:02:43 +0200 )edit
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Asked: 2017-11-26 15:15:26 +0200

Seen: 163 times

Last updated: Nov 26 '17