Microsoft Exchange not working on Xperia X

asked 2017-11-30 10:26:18 +0300

1684 ●46 ●65 ●89

updated 2018-05-27 08:40:40 +0300

I have Microsoft Exchange account set up on my Xperia X. It seemed to be working OK prior to the latest OS update though I cannot be sure about that.

Recently I noticed it wasn’t syncing emails nor calendar, I don't sync contacts. Yesterday I uninstalled the account and reinstalled it. Syncing was restored for a while but it’s stopped syncing again.

I’ve tried changing the provisioning and security certificate settings and tried a different server name, (eas.outlook.com and s.outlook.com) I’m using Outlook as my mail server.

Has anyone else had this problem?

Any ideas for a fix?

Thanks

Update May 27 2018

I still have issues with the Microsoft Exchange account. It stops syncing until I reboot the phone, then it works perfectly for several days then stops syncing again. Note, I only turn my phone off when I have a problem so the up time can be several weeks.

I have tried different server addresses, I've uninstalled the account both on the phone and removed the device from my Outlook.com webpage. I've allowed the account to be set up an automatically allocating the server automatically. Every time the outcome has been the same. The account syncs perfectly for a while then it stops syncing.

I don't know what else I can try. Will the ofono log show what's going on?

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2

Exchange Activesync seems to be somewhat unreliable on both my Aquafish (Jolla C) and my Xperia X. From time to time synchronization simply stops (I am not referring to the "synchonization failed" status in the email app cover that is almost always displayed - in this case synchronization stills works).

In my case, killing the /usr/bin/sailfish-eas process usually re-initializes the synchronization without reboot.

For me, Jolla's EAS got more stable since I avoided to synchronize additional clients with that same Exchange account (e.g. Windows Mail, Android, Evolution with EAS). Especially the typical double calendar items, and one-hour shifts of events are gone!

ziellos ( 2017-11-30 11:00:38 +0300 )edit

Are you saying a reboot of the device restores syncing?

Please forgive my ignorance, how do you kill sailfish-eas process?

Thanks

AlanBreen ( 2017-11-30 11:08:26 +0300 )edit

5

I have this problem on my Jolla C using company Exchange. I noticed that rebooting restored the syncing, so I found out a workaround command to avoid rebooting: systemctl --user restart sailfish-eas.

mattikbk ( 2017-11-30 11:20:24 +0300 )edit

@mattikbk: great! Even better than the kill approach, since it doesn't require to be root.

ziellos ( 2017-11-30 11:33:36 +0300 )edit

1

My sync seems to work (sailfishx 2.3.1.7), but if I try any other sync setting than "manual" or "always up to date", the setting changes back to manual.

In addition, I have only one exchange account, but in Calendar-app there is two exchange calendars in the calendar list: "Calendar" and "test calendar". Luckily test calendar is empty, so no duplicate entrys.

hsjpekka ( 2018-01-21 22:41:24 +0300 )edit

0

answered 2018-08-20 15:33:15 +0300

odietzel
31 ●1 ●2 ●3

I have a very similar issue with Jolla Phone, Sailfish version 2.2.0.29 and Exchange Server 2016.

Synchronization of my companies exchange account stopped about one month ago and I couldn't make it work since then. I'm not sure whether this is since the latest update to 2.2.0.29 or because of companies update to exchange 2016, since both happened around the same time.

I tried to delete the account. But re-adding the account to the native mail client (+ exchange plugin) does not work, because of failing authentication.

I verified with Androids AquaMail that account settings are fine. But this is not an option, since I also need synchronization of calendar events.

Asking companies helpdesk they told me, that besides the update to exchange 2016, they deactivated tls 1.0 and now only allow tls 1.1 and tls 1.2.

Might this be an issue?

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Nothing related to TLS as my company did deactivate TLS 1.0 for a long time and it works just fine here.

What about how you device is locked? Did you set a password or so ? If yes, what are the settings?

mousse04 ( 2018-08-20 19:14:14 +0300 )edit

No I have no password protection. I also tried already with provisioning on and off. Can I find somewhere a log file in the system to see why authentication fails?

odietzel ( 2018-08-21 13:25:25 +0300 )edit

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answered 2018-07-20 12:13:21 +0300

AlanBreen

1684 ●46 ●65 ●89

Not so much an answer as much as more information.

It seems the times when MS Exchange stops syncing is after I have used Flight Mode. It doesn't happen every time but it does happen quite often. Rebooting the phone restores syncing.

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No need to reboot phone. Re-starting EAS daemon is sufficient. I made some shell scripts that do this every evening together with controlling flight mode, triggered by Situations app. Works very well.

ziellos ( 2018-07-22 20:26:03 +0300 )edit

Can you post your script, please? Maybe it will help other users like me :-)

caesium ( 2018-07-22 21:43:31 +0300 )edit

See here how to restart EAS daemon. Combining flight mode control and other daemon restarts (e.g. Aliendalvik to save memory) requires installation and configuration of sudo. There's a related question here, use the search function. When set up correctly, there's no need to reboot phone between the firmware updates anymore...

ziellos ( 2018-07-22 23:41:46 +0300 )edit

1

answered 2018-06-12 15:10:07 +0300

ehakkarainen

2548 ●58 ●88 ●87

Has never worked properly - and (I'm sorry to say) it seems never will :( On a good day will sync contact info - otherwise I suggest using Outlook for Android (not glad to suggest, but works)

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agree, I switched to outlook for android a while ago ( gasp .... :/ )

clovis86 ( 2018-06-12 15:14:57 +0300 )edit

2

The problem with apps like "Outlook for Android" is calendar entries do not sync into the native calendar and that is very important for me.

I need the native email client to work properly. MS Exchange has worked on native email clients on all other devices I've had, I see no reason why it shouldn't be possible to have it work properly on Sailfish.

AlanBreen ( 2018-06-13 09:06:57 +0300 )edit

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answered 2018-03-14 11:06:58 +0300

msknight

11640 ●82 ●101 ●103

http://www.msknight.com/

I had three accounts. Two pop3 accounts, and an Exchange account. I had restored from backup, from a Jolla 1 to an Xperia X. Every morning, the last e-mail was from 7:11am and by the time I noticed at 9am, it was jammed and wouldn't update.

The other two accounts were on the default to sync every 30 minutes. I changed these to my usual custom config... off peak as manual. On peak, every 15 minutes between 6am and 9pm ... and I noticed that the default clock time for custom peak period sync was 9am, but when I went in to edit it, it was 8am.

So my suggestion is that if you've got other accounts that are also synching... change their synch times... or check to see if the Exchange account stops synching at around the time that the others synch, or if it stops at 8am-ish

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answered 2018-02-11 15:47:57 +0300

twotty

11 ●2 ●2

I'd the same problem. but after remove and recreate the account, my calendar is sync. i have always the display problem about frequency witch stay to "manually" sync but it's not manualky. my new schedule are created in both side.

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answered 2018-01-25 15:19:57 +0300

TMavica

5514 ●89 ●132 ●124

http://twitter.com/TMavic...

updated 2018-01-25 15:20:17 +0300

I cant sync my outlook calendar too, I need to delete the account and recreate to sync the new entry

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answered 2018-01-25 13:36:38 +0300

This post is a wiki. Anyone with karma >75 is welcome to improve it.

updated 2018-01-25 13:36:38 +0300

DiBasse
291 ●12 ●17 ●24

This problem has occurred on Jolla1, Intex Aquafish and is now on my Xperia X running Sailfish X. I fear this is an old issue that has not been properly coded in the first place. When changing the password it seems to occur more often.

Ideas why this happens anyone?

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I'm having a similar problem with my Jolla. As soon as my password changes, it won't change in the Jolla settings and I can no longer access that account. Very frustrating as I need to get into my work emails and now can't. Grrrrr...

Meanfluff ( 2018-01-26 20:04:13 +0300 )edit

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answered 2018-01-25 10:14:17 +0300

goliatl
161 ●3 ●5 ●8

I use outlook.office365.com with port 443, secure connections selected. With my account the username and email are different, perhaps it is the same for you...

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answered 2017-12-29 21:52:46 +0300

sunburnedpenguin
841 ●12 ●25 ●27

I too am having problems accessing my company Exchange server via Jolla's native email client with Exchange plugin. Mine seems to be caused by the provisioning check while adding the account. I've tried multiple different combinations for the Device Lock to no avail.

I was able to sync using the Android app Bluemail, but because of the lack of Google Play(-You-For-A-Fool) Services, pushes (which unfortunately also includes sending emails) don't work, rendering the application virtually useless.

Anyone have an idea why Bluemail would pass the provisioning check while Jolla's Exchange implementation does not?

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our company uses outlook.office.com and I can not connect with the Exchange plugin either.

deloptes ( 2017-12-30 13:44:34 +0300 )edit

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answered 2017-12-01 12:00:46 +0300

Mariusmssj

10982 ●111 ●150 ●146

https://twitter.com/Mariu...

My workplace upgraded to office365 and since then I got can no longer use exchange no matter what settings I try.

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We had a similiar situation, I had to completely remove Exchange account from Sailfish and re-create it (just modifying settings of the existing account didn't help). So far it has worked 100% since then. I'm using outlook.office365.com as server address.

goldenm ( 2017-12-29 22:58:49 +0300 )edit

Thank you, that fixed my problem. I just kept editing settings but deleting it and creating it from scratch worked great.

Mariusmssj ( 2018-01-25 21:21:52 +0300 )edit

Microsoft Exchange not working on Xperia X

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