answered 2018-03-09 16:15:32 +0300

wayn3
11 ●1 ●1 ●5

Ok, i ended up with factory resetting the phone.

I want to say thank you to everyone in this thread for trying to help!

But i also want to make clear that Jolla really sucks. I wrote an e-mail to them and asked for the folder where this app is saved. All to fix a problem that only exists, cuz they are too dumb to write patches for 3 devices... I wanted to fix the problem myself and wasnt even angry in the first place, cuz shit can happen, right!? But all they did, was sending me an e-mail with a link to a howto, which would factory reset the phone. I told them that this is not possible, cuz i lose money then (SailOTP 2FA-app). I never heard from them again. What kind of business is this? I talked everyone i could into buying one of these phones, cuz i really liked the idea.. But this is a major fuckup, there is no sense of customer relation at all, furthermore there is NO customer care, except e-mail templates. The rest is done by the community, not by Jolla. So what u are paying for when u buy a phone or software from them is something that excludes any support and can break at any time in the future! Be aware of that!

And the worst thing: They will try to put the blame on you! In the mail they say that it might be cuz i installed tool xyz or something from openrepos. All i installed from openrepos were some commandline tools, nothing UI changing or something like that, so that cant be the reason that this phone is broken now..

The problem was not a tool from openrepos, it was the missing check for free disk space and the missing rollback when something fails. These are simple things in software development that everyone who codes for 2 weeks knows about. So why are u not checking the disk space Jolla? And why are u not rolling back to a state that worked when something in the installationprocess fails?

Just look at the bottom of this page, "Copyright 2013-2016" They are even too lazy to fix such things, over YEARS! This has to ring a bell for u! Its the same with security problems and other stuff, they dont do anything in a correct way.

Im just the guy bringing the message, dont blame me..

answered 2018-03-08 21:10:50 +0300

wayn3
11 ●1 ●1 ●5

Hi again,

First of all: Leszek, great podcast, im a fan!

I already mounted that volume and backed up all my data that i could find. But i couldnt find the app folder where normal SFOS apps are stored. Can u maybe tell me where i have to look for that? And is it enough to just copy the app folder then? Any clue if that way of backing up works for SailOTP?

With "phone dead" i mean that its stuck on a black screen after the logo. No pin verification showing up. But backlight is on.

And my biggest problem is that there are no logs in /var/log. So how could i fix a problem with the booting process when there are no logs at all?

Jolla customer care is not really helping with that issue, which is really frustrating.. Usual patch bricking my phone, no logs, no helpful answer from Jolla customer care, except factory reset.. This is really sad..

answered 2018-03-08 22:18:52 +0300

wayn3
11 ●1 ●1 ●5

Ok, thanks to sunkan im able to backup the sqlite file now.

But i would still love to repair the phone without resetting to factory settings. Is there any way to reactivate the logging? Like i said, there is not 1 file in /var/log.