Ask / Submit

Jolla C: no update notification for 2.1.4 [answered]

asked 2018-03-08 20:52:58 +0200

peter-berlin gravatar image

updated 2018-03-13 13:29:49 +0200

jovirkku gravatar image

Jolla 1 - update was automatically displayed and could be successfully installed.

Jolla tablet - update was automatically displayed and could be successfully installed.

Only the jolla c does not show the update. even after several manual queries, the version will be displayed as current.

Does anyone have the same problem or a solution?

edit retag flag offensive reopen delete

The question has been closed for the following reason "the question is answered, an answer was accepted" by peter-berlin
close date 2018-03-13 16:57:29.046730



Same "problem"... However: I don't consider it in that way ;)

Solution: Patience ;) ... It will come...

vision ( 2018-03-09 13:38:51 +0200 )edit

your word in god's (jollas) ears :-)

peter-berlin ( 2018-03-09 14:25:29 +0200 )edit

I had the same problem and I forced the update in CLI.

PhixGre ( 2018-03-09 15:03:15 +0200 )edit

@JollaC, I have early access and got notifications normally for both updates and

Rikujolla ( 2018-03-09 16:23:33 +0200 )edit

I think the problem seems to be an updating from version -> for "normal" users and not for the early access subscribers, which had -> ->

peter-berlin ( 2018-03-09 16:53:20 +0200 )edit

5 Answers

Sort by » oldest newest most voted

answered 2018-03-12 11:39:52 +0200

jovirkku gravatar image

Checked the availability of 2.1.4 for Jolla C devices once more, due to this post. Yes, it works ok. Jolla C with, signed in to a Jolla account, gets the update notification at Settings > Sailfish OS updates.

If not, then there must be something wrong in your device settings. Try the following:

###  type your SSH password here
pkill store-client
rm -rf /home/nemo/.cache/store-client/os-info
rm -rf /home/.pk-zypp-dist-upgrade-cache/*

- make sure you have signed in to your Jolla account at Settings > Accounts > Jolla
- try to install an app from Jolla Store - if it works then your account is good.
- go to Settings > Sailfish OS update and pull down "Check for updates".

Works now?

edit flag offensive delete publish link more



Tried cache cleanup as suggested. Jolla account was and is sttill signed in (also signed off/in again) There is also no problem to install apps from Jolla store.

However: Still no update. I can't imagine that something is wrong with the account ;)

vision ( 2018-03-12 12:40:47 +0200 )edit

Still doesn't work... Same troubles was with 2.1.0 Iijoki :(

Iijoki theme with similar bug:

update: updated successfully via "ssu re && version --dup" - so far so good. No wrong notifications like "System update 2.1.3 available" etc...

himouto hikikomori ( 2018-03-12 17:57:11 +0200 )edit

@jovirkku - thanks - I tried your suggestion, but it did not solve the problem. like @vision said: my jolla account is also signed in and i can download and install apps from the jolla store. but again no update after all...

peter-berlin ( 2018-03-13 00:56:07 +0200 )edit

Same problem for me. The workaround mentioned above doesn't change anything. I'm still on on my Jolla C with no update notification.

Jef ( 2018-03-13 10:29:21 +0200 )edit

answered 2018-03-13 13:52:22 +0200

jovirkku gravatar image

updated 2018-03-13 13:52:49 +0200

Update is now available for all Jolla accounts on Jolla C devices. There was a mistake in our roll out settings such that was available for early access and cbeta subscribers only. Sorry for the unnecessary delay.

edit flag offensive delete publish link more


thanks - now it works and better than before.. :-)

peter-berlin ( 2018-03-13 16:56:18 +0200 )edit

answered 2018-03-09 09:45:54 +0200

danfin gravatar image

updated 2018-03-09 13:28:20 +0200

i did update my C via devel -su + ssu re version --dup and it worked fine. However, since, I see a message System update available on my screen and I can't do that away. However Google sync ceased to work. Also, update via settings does not seem to work, it hangs with a waiting for connection message.

edit flag offensive delete publish link more


I did have that same problem. Tried to remove notification.db with Terminal and it did go away for a second but came back. So I went back to previous version and updated after that with system update in Settings. That made everything work for me.

japsi ( 2018-03-09 14:39:40 +0200 )edit

answered 2018-03-13 11:54:30 +0200

vision gravatar image

Update for Jolla C is available now ;) Seems that some magic fingers on Jolla side did the trick ;)

edit flag offensive delete publish link more



@vision: Yes indeed it works now. Our mistake it was.

jovirkku ( 2018-03-13 13:44:29 +0200 )edit

answered 2018-03-13 11:57:20 +0200

Jef gravatar image

Ok now I have the update.

Just did a version --dup then it downloaded and updated a package. After reboot, I could get the update notification.

edit flag offensive delete publish link more

Question tools



Asked: 2018-03-08 20:52:58 +0200

Seen: 829 times

Last updated: Mar 13