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Jolla C: no update notification for 2.1.4 [answered]

asked 2018-03-08 20:52:58 +0300

peter-berlin gravatar image

updated 2018-03-13 13:29:49 +0300

jovirkku gravatar image

Jolla 1 - update was automatically displayed and could be successfully installed.

Jolla tablet - update was automatically displayed and could be successfully installed.

Only the jolla c does not show the update. even after several manual queries, the version will be displayed as current.

Does anyone have the same problem or a solution?

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The question has been closed for the following reason "the question is answered, an answer was accepted" by peter-berlin
close date 2018-03-13 16:57:29.046730



Same "problem"... However: I don't consider it in that way ;)

Solution: Patience ;) ... It will come...

vision ( 2018-03-09 13:38:51 +0300 )edit

your word in god's (jollas) ears :-)

peter-berlin ( 2018-03-09 14:25:29 +0300 )edit

I had the same problem and I forced the update in CLI.


PhixGre ( 2018-03-09 15:03:15 +0300 )edit

@JollaC, I have early access and got notifications normally for both updates and

Rikujolla ( 2018-03-09 16:23:33 +0300 )edit

I think the problem seems to be an updating from version -> for "normal" users and not for the early access subscribers, which had -> ->

peter-berlin ( 2018-03-09 16:53:20 +0300 )edit

5 Answers

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answered 2018-03-09 09:45:54 +0300

danfin gravatar image

updated 2018-03-09 13:28:20 +0300

i did update my C via devel -su + ssu re version --dup and it worked fine. However, since, I see a message System update available on my screen and I can't do that away. However Google sync ceased to work. Also, update via settings does not seem to work, it hangs with a waiting for connection message.

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I did have that same problem. Tried to remove notification.db with Terminal and it did go away for a second but came back. So I went back to previous version and updated after that with system update in Settings. That made everything work for me.

japsi ( 2018-03-09 14:39:40 +0300 )edit

answered 2018-03-12 11:39:52 +0300

jovirkku gravatar image

Checked the availability of 2.1.4 for Jolla C devices once more, due to this post. Yes, it works ok. Jolla C with, signed in to a Jolla account, gets the update notification at Settings > Sailfish OS updates.

If not, then there must be something wrong in your device settings. Try the following:

###  type your SSH password here
pkill store-client
rm -rf /home/nemo/.cache/store-client/os-info
rm -rf /home/.pk-zypp-dist-upgrade-cache/*

- make sure you have signed in to your Jolla account at Settings > Accounts > Jolla
- try to install an app from Jolla Store - if it works then your account is good.
- go to Settings > Sailfish OS update and pull down "Check for updates".

Works now?

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Tried cache cleanup as suggested. Jolla account was and is sttill signed in (also signed off/in again) There is also no problem to install apps from Jolla store.

However: Still no update. I can't imagine that something is wrong with the account ;)

vision ( 2018-03-12 12:40:47 +0300 )edit

Still doesn't work... Same troubles was with 2.1.0 Iijoki :(

Iijoki theme with similar bug: https://together.jolla.com/question/173754/bugcannot-find-the-newest-update-and-after-using-developer-mode-system-updates-suggests-past-os-version/

update: updated successfully via "ssu re && version --dup" - so far so good. No wrong notifications like "System update 2.1.3 available" etc...

himouto hikikomori ( 2018-03-12 17:57:11 +0300 )edit

@jovirkku - thanks - I tried your suggestion, but it did not solve the problem. like @vision said: my jolla account is also signed in and i can download and install apps from the jolla store. but again no update after all...

peter-berlin ( 2018-03-13 00:56:07 +0300 )edit

Same problem for me. The workaround mentioned above doesn't change anything. I'm still on on my Jolla C with no update notification.

Jef ( 2018-03-13 10:29:21 +0300 )edit

answered 2018-03-13 11:54:30 +0300

vision gravatar image

Update for Jolla C is available now ;) Seems that some magic fingers on Jolla side did the trick ;)

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@vision: Yes indeed it works now. Our mistake it was.

jovirkku ( 2018-03-13 13:44:29 +0300 )edit

answered 2018-03-13 11:57:20 +0300

Jef gravatar image

Ok now I have the update.

Just did a version --dup then it downloaded and updated a package. After reboot, I could get the update notification.

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answered 2018-03-13 13:52:22 +0300

jovirkku gravatar image

updated 2018-03-13 13:52:49 +0300

Update is now available for all Jolla accounts on Jolla C devices. There was a mistake in our roll out settings such that was available for early access and cbeta subscribers only. Sorry for the unnecessary delay.

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thanks - now it works and better than before.. :-)

peter-berlin ( 2018-03-13 16:56:18 +0300 )edit

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Asked: 2018-03-08 20:52:58 +0300

Seen: 969 times

Last updated: Mar 13 '18