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System upgrade failed, now no connectivity [answered]

asked 2018-03-11 11:34:06 +0200

PureTryOut gravatar image

Last night I tried to apply the new system update but it failed. After doing it's suggested reboot, I now have no connectivity whatsoever besides Bluetooth. There is no wifi (and it tells me to reboot if I try to turn it on) or cellular data. When navigating to the update again, it says the system is "Up to date", which it isn't as the version number is the same as yesterday, and I have to check for updates again which is impossible due to having no connectivity.

Is there any way to download the update on my pc and apply it manually after transferring it over using an usb connection?

Right now the phone is completely useless. This isn't as bad on a Sunday, but I can't still have this problem tomorrow!

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The question has been closed for the following reason "the question is answered, an answer was accepted" by nthn
close date 2018-03-12 01:00:07.679282



I don't know how to help., but it is safe to say, no you cannot download the update to PC and transfer afterwards, it just doesn't work like that. If it were me, I'd probably consider backing up my data (if any) and resetting the device and starting again, this way you are working with a clean slate/device.

Spam Hunter ( 2018-03-11 12:22:44 +0200 )edit

What phone do you use? Do you have some special kind of "Other Half" attached? Did you use (and not unapply) Patchmanager patches, custom Ofono or CallRecorder at the time of the update?


Lutwolf ( 2018-03-11 13:23:51 +0200 )edit

I use the original Jolla Phone which yes of course has the "Other Half" attached. No I do not use and I have never applied patches.

After I got some help on #sailfishos on Freenode, the problem seemed to be a lack of space. I'm right now in the process of clearing up space and will try the update again from the terminal using a usb network connection. I'll report back the result.

PureTryOut ( 2018-03-11 13:27:27 +0200 )edit

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answered 2018-03-11 13:48:18 +0200

PureTryOut gravatar image

Issue resolved. The problem that made the update originally fail was a lack of space.

To resolve it I made a USB network connection, cleared some space, ran btrfs-balancer balance, ssu release, version --dup and then rebooted. Once booted back up I had a working wifi connection again and the system was updated properly.

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Asked: 2018-03-11 11:34:06 +0200

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Last updated: Mar 11 '18