Unable to connect to Store following factory reset [answered]
asked 2018-03-12 23:39:02 +0300
After a failed attempt to upgrade to 2.1.4, my Jolla 1 would not boot past the Jolla splash screen. I have performed a factory reset using the recovery tool, which has reverted the phone to 1.1.9.
Unfortunately I cannot connect to the Store to uprade the OS or install any apps. I get the following error:
Problem with Store General communication problem with the store server
Is this a known thing? I haven't performed a reset before so have no relevant experience.
Many thanks.
This can occur when there is no internet connection. Seeing as you have reset the device, it may be worth checking your APN settings. Also, check your locale in Time settings.
Spam Hunter ( 2018-03-13 01:22:17 +0300 )editMaybe also: check settings > accounts > Jolla. Is your account active?
objectifnul ( 2018-03-13 10:16:54 +0300 )edit