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SIM card removed issue with SailfishX

Tracked by Jolla

asked 2018-03-26 23:44:47 +0200

richie gravatar image

updated 2018-03-26 23:52:35 +0200


Since upgrading to, it maybe a coincidence, but I keep on getting this message on Sony X, official SailfishX

SIM card removed

You need to restart the device to activate the inserted SIM OK

Yet I have not taken the SIM card out. I have a cover on the X, so to fix it I reboot. Considering I do not touch the SIM at all and a reboot gets the SIM recognised again, I'm wondering if it is a bug, as I have only noticed it since upgrading. It doesn't happen that frequently, 3 occasions since updating.

Is anyone else seeing this as an issue?

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I have remarked that behaviour. At first I thought of a bad contact and cleaned up my SIM contacts but I am now sure there is a bug or similar making the system believe the SIM was removed.

I eventually use a F5122.


ddelamarre ( 2018-03-28 15:19:02 +0200 )edit

The frequency of this happening has increased for me, so I too have removed the SIM card and cleaned it. I'll see how it goes.

richie ( 2018-03-31 12:00:42 +0200 )edit

Hi Same for me. The frequency is, however, not regular at all.

I realize the phenomenon is exacerbated by an intensive WIFI or IO like updating maps for OSMscoutServer. Also it occurs only from upgrade, it occurs irrespective of my phone moving, or staying stable on a table i.e. exposed or not to vibrations. Therefore definitely not a hardware issue.


ddelamarre ( 2018-04-13 14:33:35 +0200 )edit


I had an answer from Jolla support saying this is probably due to the fact I use a F5122 i.e. dual SIM that is not formally supported in 2.1.4 worked with 2.1.3 by chance. Release 2.2.0 will support F5122 and is due in May.

I hope that helps being patient and avoid smashing the phone against a wall like I feel sometimes like an itching when it tells me the SIM was removed too often ...


ddelamarre ( 2018-04-18 22:59:13 +0200 )edit


just for information, I did the community recommended changes for dual SIM like in and few other places.

I have not got any new incident. However, I cannot swear this is the reason and a solution ...


ddelamarre ( 2018-05-01 00:11:54 +0200 )edit

5 Answers

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answered 2018-07-17 09:32:22 +0200

krisko gravatar image

As a workaround you can select network manually.

Note that this does not work when the issue already occurs, so you have to reboot the phone before choosing the network.

This is definitely a SW issue and is present also in SFOS 2.2.0 (I have Xperia X).

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mcencora ( 2018-07-17 15:00:56 +0200 )edit

Confirming too. I had it the first time when roaming in France and then lot of times. Xperia X with official SailfishX.

silta ( 2018-08-02 13:08:44 +0200 )edit

Confirming @silta 's comment. I have the F5121 and it occurs in roaming. Always when switching borders to a new network. But also from time to time when staying in a foreign country. For me about once a day, possibly due to change of the roaming provider/network.

Spark ( 2018-08-02 21:42:54 +0200 )edit

I get the same issue consistently when switching networks while roaming, but also in my home country if I happen to lose a network connection, or have a very weak signal strength: so it seems like it's not just roaming that causes this. Interestingly, the cellular connection goes on and off while the issue happens, and so the phone is still capable of receiving texts etc.

tadzik ( 2018-08-29 16:16:33 +0200 )edit

I confirm the issue. The situation appeared to me only when crossing borders (same case as @Spark). I was some days between Italy and Switzerland and each time I changed between CH-IT networks, I got the SIM not recognized message. I live in Germany and have a German SIM used in a F5122.

lupastro ( 2018-09-02 22:31:46 +0200 )edit

answered 2018-09-16 18:00:52 +0200

vision gravatar image

Confirming the issue as well for both F5121 and F5122. Since the issue is known now for almost 6 months I am wondering whether Jolla has it on his list of bugs to be fixed ASAP!? If not... please do so ;).

My experience this week:

Travelling from Germany to Austria:

SIM card removed. You need to restart the device to activate the inserted SIM OK

One hour later… travelling from Austria to Slovakia:

SIM card removed . You need to restart the device to activate the inserted SIM OK

Expecting the same annoying behaviour this evening when travelling back. Since I have persuaded my wife to use SFOSX instead of Android I now have the discussion about the reliability of SailfishX on the Xperia X ;).

@Jolla: It's your turn now ;)

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when traveling in boarder areas, Germany, Austria, Switzerland the F5122 is not usable, cause either sim1 or sim2 is "removed". The message even pops up every some some seconds, to the device is unusable! Workaround: flight mode or disable both sims. Thats not what i did expect...

jollaticktack ( 2018-11-11 10:52:04 +0200 )edit

answered 2018-08-01 18:06:22 +0200

ddelamarre gravatar image


I tried it with no success. Maybe did I do it too late in the process. I try this workaround again. Hopefully, it will be better.

Ironically, while versions before 2.1.4 were not at all made for F5122, they worked flawlessly ...

Let us hope a fix will soon be available. I am defending Sailfish & Jolla wherever I can, but having an unreliable phone is annoying : I missed some urgent messages because of that issue.


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I confirm it does not help much.

Another post mentions that using a micro SIM , even with decreased thickness may be the cause. I started to wonder whether the fact I have been using a cut micro SIM, even if I did grind it a bit in thickness, later on replaced by a proper nano SIM could have bent contacts ...

That said, it would not explain why it started on 2.1.4 while it worked like a charm before with the nano SIM.

Maybe should I stop looking for an explanation ...

ddelamarre ( 2018-08-20 17:01:45 +0200 )edit

answered 2018-12-27 13:11:22 +0200

deepblue17 gravatar image

Same problem here even after upgrading to Sailfish X version 3 on an single sim F5121. Problem occurs with various Sim cards from different providers in different countries (tested mainly in Asia in the last months). The main issue is, that this problem also occurs, if there is no network at all, especially in remote areas. Hence, a reboot doesn't or cannot solve the problem at all. In theory that would not been a problem, but as this message pops up every 5 seconds, it makes the phone useless, especially if you still have a GPS signal and want to use it. Also setting the phone to flight mode (before) you're entering remote areas doesn't help at all. The annoying message still pops up. Sometimes it helps to deactivate the mobile data connection, but not always. After returning to an area with network connection (of a supported provider) a simple reboot solves the problem and it does not occur any longer...until the next border crossing or entering remote area.

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And most likely during these days a lot of Sailfish X users were/are facing this issue while visiting family/friends around the world. It again was very annoying when I was crossing borders four times during the last days.

@Jolla: Issue (9 months old) is "Tracked by Jolla".... Seriously???

vision ( 2018-12-27 14:10:06 +0200 )edit

answered 2018-09-16 22:34:58 +0200

txus gravatar image

Same behavior while travelling from Germany to Netherlands on arrival in Amsterdam, after switching off Airplane mode AND getting reception and a few seconds/minutes of internet, same thing from Netherlands to Spain, and same thing on the way back.

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I experienced these problems frequently but not all times in Poland, Germany, Netherlands, Great Britain, Belgium and France. I could not track down what is causing these problems but they seem to occur when the phone first locks in while roaming. Also poor network conditions seem to be influential. I visited some very rural areas in France, Belgium and England where the problem seemed to occur more often.

WT.Sane ( 2018-09-22 16:51:34 +0200 )edit

Bad news : it occurs on version

I tried resetting it to auto select the network and after some time : boom ! it tells me my SIM Card was removed.

Conclusion : back to force network and get in trouble when traveling abroad ...

ddelamarre ( 2018-11-16 15:43:15 +0200 )edit
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Asked: 2018-03-26 23:44:47 +0200

Seen: 850 times

Last updated: Dec 27 '18